Concierge Agent
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Key skills for this role
About the Role
Hilton is seeking a Concierge Agent to assist guests with special requests and services, providing recommendations and coordinating arrangements for dining, transportation, events, and local attractions.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
- Coordinate special services such as medical care, childcare, floral delivery, and other personalized guest needs.
- Receive and deliver messages, mail, packages, and faxes.
- Facilitate seamless registration and elevated service for VIP guests.
- Promote hotel offerings and encourage use of hotel services and programs.
Requirements
- Previous experience in a concierge, guest services, or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and work in a fast paced environment.
- Proficiency in English; additional languages are a plus.
- Flexibility to work shifts, including weekends and holidays.
Full Job Posting
Job Overview
- As a Concierge Agent, you are not just assisting guests with special requests and services – you are spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What You'll Do
- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns.
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
- Manage guest communications: Receive and deliver messages, mail, packages, and faxes.
- Support VIP guests: Facilitate seamless registration and elevated service for high priority guests.
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs.
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