Concierge Agent
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Key skills for this role
About the Role
Accor is seeking a Concierge Agent to assist guests with inquiries, manage transportation requests, and maintain knowledge of local attractions. The role requires good English communication skills and the ability to work in a multi-cultural environment.
Key Skills for This Role
Responsibilities
- Assist guests with all inquiries, both hotel and non hotel related.
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
- Maintain good relationship with Airport Concierge.
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to points of interests.
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards.
- Consult Log Book for information/requests left by outgoing shift.
- Manage incoming guest mail, messages, facsimiles and special deliveries.
- Manage all transportation requests.
- Manage outgoing guest mail, courier services and parcel postage as requested by guests.
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
- Receive telephone calls and take messages for guests who are out.
Requirements
- Good English language verbal communication skills
- Ability to work cohesively with co workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi cultural environment
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering opportunities for growth and learning.
Job Description
- Assist guests with all inquiries, both hotel and non hotel related.
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
- Maintain good relationship with Airport Concierge.
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards.
- Consult Log Book for information/requests left by outgoing shift.
- Manage incoming guest mail, messages, facsimiles and special deliveries.
- Manage all transportation requests.
- Manage outgoing guest mail, courier services and parcel postage as requested by guests.
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
- Receive telephone calls and take messages for guests who are out.
Qualifications
- Good English language verbal communication skills.
- Ability to work cohesively with co workers and managers as part of a team.
- Ability to be attentive to guest needs, remaining calm and courteous at all times.
- Ability to promote positive relations with hotel residents and patrons.
- Ability to exercise good judgment with difficult guests.
- Understanding and ability to work in a multi cultural environment.
Additional Information
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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