Concierge Agent
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Key skills for this role
About the Role
Hilton is seeking a Concierge Agent to provide exceptional guest services in Dubai. The role involves responding to guest inquiries, offering recommendations for dining and attractions, coordinating special services, and supporting VIP guests.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to guest inquiries, requests, and concerns
- Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services such as medical care, childcare, and floral delivery
- Receive and deliver messages, mail, packages, and faxes
- Facilitate seamless registration and elevated service for VIP guests
- Promote hotel offerings and encourage use of hotel services and programs
Requirements
- Passion for hospitality and guest service
- Integrity and doing the right thing
- Teamwork orientation
- Sense of ownership and accountability
- Ability to work with urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge Agent, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorab
Responsibilities
- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Manage guest communications: Receive and deliver messages, mail, packages, and faxes
- Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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