linkedin
Concierge Agent
Mandarin Oriental
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Concierge servicesGuest relationsTravel and entertainment bookingDubai local knowledgeMicrosoft OfficePSMS
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Concierge servicesGuest relationsTravel and entertainment booking
Role Overview
The Concierge Agent works in the Concierge Department at Mandarin Oriental Downtown, Dubai.
The role provides five-star services to guests and colleagues and reports to the Chief Concierge.
The role requires creative and accommodating responses to guest needs and requests.
Key Skills for This Role
Concierge servicesGuest relationsTravel and entertainment bookingDubai local knowledgeMicrosoft OfficePSMS
Full Job Posting
About the Job
The Concierge Agent works in the Concierge Department at Mandarin Oriental Downtown, Dubai.
The role provides five-star services to guests and colleagues and reports to the Chief Concierge.
The role requires creative and accommodating responses to guest needs and requests.
Responsibilities
- Engage guests to identify preferences and anticipate their complete needs.
- Book and organize travel, entertainment, dining, and cultural activities.
- Provide accurate directions and transportation options.
- Maintain guest request and booking records using concierge software.
- Communicate updates and challenges to management and colleagues.
- Use deep local knowledge of Dubai to make informed recommendations.
- Respond to requests and complaints while delivering the hotel’s service standards.
- Collaborate with the team and demonstrate strong communication, empathy, and service excellence.
Qualifications
- Senior school qualification or equivalent.
- At least 3 years of experience in a 5-star hotel environment, including at least 2 years in Concierge, Guest Relations, or Front Office roles.
- Previous work experience in Dubai is essential.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mandarin Oriental
Sales Executive, Food & Beverage
Dubai, UAE
EntryFull-time
Mandarin Oriental Jumeira, Dubai is looking for a Sales Executive, Food and Beverage, to join our Sales team . Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respec
Discovered TodayView →
Sales Executive, Food & Beverage
Dubai, UAE
EntryFull-time
Mandarin Oriental Jumeira, Dubai is looking for a Sales Executive, Food and Beverage, to join our Sales team . Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respec
Discovered TodayView →
IT Assistant - Audio Visual (AV)
Dubai, UAE
EntryFull-time
Mandarin Oriental Downtown, Dubai is looking for an IT Assistant to join our IT team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibl
Discovered TodayView →
Junior Sous Chef - Bakery
Dubai, UAE
Mid-SeniorFull-time
Mandarin Oriental Downtown, Dubai is looking for a Junior Sous Chef to join our Bakery team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting res
Discovered TodayView →
Commis 1, Tasca
Dubai, UAE
EntryFull-time
Mandarin Oriental is seeking a Commis 1 to support food preparation and kitchen operations for the Tasca team. The role covers mise en place, buffet replenishment, food storage, sanitation, hygiene, and food safety. A hi
Discovered YesterdayView →
Bartender - Noia by the Pool
Dubai, UAE
MidFull-time
Mandarin Oriental is seeking a Bartender for Noia by the Pool, responsible for preparing creative alcoholic and non-alcoholic beverages and delivering high-end guest service. Candidates need luxury hospitality experience
Discovered 2 days agoView →
Waiter/ess - Club Lounge
Dubai, UAE
MidFull-time
Mandarin Oriental is seeking a Waiter/ess to deliver exceptional dining service in its Club Lounge. The role includes taking orders, serving food and beverages, processing bills, and creating personalized guest experienc
Discovered 3 days agoView →
Hostess - Sand & Koal
Abu Dhabi, UAE
EntryFull-time
Emirates Palace Mandarin Oriental is seeking a Hostess for its Food & Beverage team. The role welcomes and seats guests, manages reservations and telephone inquiries, maintains restaurant presentation, and supports servi
Discovered 5 days agoView →
Sales Executive, Food & Beverage
Dubai, UAE
Discovered TodayFull-time
Sales Executive, Food & Beverage
Dubai, UAE
Discovered TodayFull-time
IT Assistant - Audio Visual (AV)
Dubai, UAE
Discovered TodayFull-time
Junior Sous Chef - Bakery
Dubai, UAE
Discovered TodayFull-time
Commis 1, Tasca
Dubai, UAE
Discovered YesterdayFull-time
Bartender - Noia by the Pool
Dubai, UAE
Discovered 2 days agoFull-time
Waiter/ess - Club Lounge
Dubai, UAE
Discovered 3 days agoFull-time
Hostess - Sand & Koal
Abu Dhabi, UAE
Discovered 5 days agoFull-time