Concierge Agent
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Key skills for this role
About the Role
Deliver exceptional guest experiences through personalized hospitality, effective communication, and upselling opportunities while managing guest requests and cashiering respons.
Key Skills for This Role
Responsibilities
- Deliver exceptional guest experiences by coordinating with various departments and providing personalized hospitality throughout the guest journey
- Welcome, recognize, and assist guests during arrival and departure, ensuring smooth check in and check out processes
- Handle guest requests, inquiries, complaints, and special requirements professionally
- Prepare and review daily arrivals, welcome amenities, room assignments, and guest recognition arrangements
- Manage cashiering responsibilities, including handling cash, foreign currency exchange, balancing assigned banks, and reconciling transactions
- Maximize hotel revenue through upselling opportunities, guest engagement, and promoting hotel facilities
Requirements
- Degree Holder, preferably in hotel and restaurant management
- 2 4 years of experience as a Guest Relations Agent
- Excellent command in English; Arabic is an advantage
Full Job Posting
Overview
- Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal
Job Description
- Deliver exceptional guest experiences by coordinating with various departments and providing personalized hospitality throughout the guest journey.
- Welcome, recognize, and assist guests during arrival and departure, ensuring smooth check in and check out processes in line with brand standards.
- Handle guest requests, inquiries, complaints, and special requirements professionally, ensuring timely resolution and high levels of guest satisfaction.
- Prepare and review daily arrivals, welcome amenities, room assignments, and guest recognition arrangements to ensure seamless guest experiences.
- Maintain effective communication and positive working relationships with colleagues across all departments while adhering to company policies, standards, and procedures.
- Manage cashiering responsibilities, including handling cash, foreign currency exchange, balancing assigned banks, and reconciling transactions accurately.
- Maximize hotel revenue through upselling opportunities, guest engagement, and promoting hotel facilities, services, and activities while actively collecting guest feedback for continuous improvement
Preferred Qualifications and Skills
- Degree Holder, preferably in hotel and restaurant management
- 2 4 years of experience as a Guest Relations Agent
- Excellent command in English, Arabic is an advantage
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