Concierge Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Miral Destinations is hiring a Concierge Agent in Abu Dhabi to deliver exceptional guest service in a contact center environment. You will manage inbound inquiries, resolve complaints, process payments, and recommend additional services.
Key Skills for This Role
Responsibilities
- Manage inbound inquiries from guests across various brands
- Thoroughly comprehend and address guest inquiries and complaints
- Resolve guest queries efficiently and facilitate prompt payment processing
- Document call outcomes and maintain accurate records
- Process ticket and experience payments on CRM and recommend additional services
- Actively contribute to achieving and surpassing performance targets
Requirements
- Higher Secondary education
- Contact center experience gained in a top tier organization in the entertainment, travel, or retail industry
- Ability to establish and maintain rapport with guests
- Proficient computer and system skills
- Exceptional interpersonal, verbal, and written communication skills
- Outstanding empathy, problem solving abilities, decision making skills
- Proven track record of achieving individual and team targets
- Fluency in English and/or Arabic
- Minimum of two years of experience in a contact center or similar dynamic environment (desirable)
- Previous experience in sales (desirable)
Full Job Posting
Role Overview
- The role of the Concierge Agent is centered around delivering an exceptional level of service in alignment with our commitment to providing an outstanding guest experience in a contact center environment.
- You will curate unforgettable vacation and experience plans through the application of effective sales strategies, exceptional guest service proficiency, and meticulous attention to detail.
Key Responsibilities
- Manage inbound inquiries from guests across various brands represented by the Concierge teams
- Thoroughly comprehend and address guest inquiries and complaints, ensuring accurate and prompt responses
- Resolve guest queries efficiently by employing troubleshooting techniques and facilitating prompt payment processing
- Utilize appropriate tools and resources effectively to provide comprehensive and satisfactory responses
- Maintain an exceptional and current level of product and procedural knowledge
- Strive to eliminate the need for guests to revisit the same query
- Document call outcomes, including any agreements made regarding payments
- Identify and report opportunities for new business practices or modifications to existing procedures
- Actively contribute to achieving and surpassing performance targets
- Enter and update client information in the system
- Foster a positive team and working environment
- Process ticket and experience payments on the CRM and actively recommend additional services
Essential Requirements
- Higher Secondary
- Contact center experience gained in a top tier organization in the entertainment travel or retail industry
- Ability to establish and maintain rapport with guests
- Proficient computer and system skills
- Exceptional interpersonal, verbal, and written communication skills
- Outstanding empathy, problem solving abilities, decision making skills
- Proven track record of achieving individual and team targets
- Fluency in English and/or Arabic
Desirable Requirements
- University Degree
- Background in hospitality, travel, or customer service
- Met and exceeded performance metric or displayed excellence in Customer Service in frontline Miral Experiences facilities
- Demonstrated confidence and enthusiasm in previous roles
- Strong attention to detail and accuracy
- Minimum of two years of experience in a contact center or similar dynamic environment
- Previous experience in sales
- Skillful in overcoming objections and handling challenging conversations
- Ability to work both independently and collaboratively within a team
- Adaptability to thrive in a constantly evolving environment
- Strong organizational and prioritization skills
- Fluency in Chinese, Mandarin, French, Russian, Indian, or Hebrew
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Miral Destinations
Yield Management -Senior Manager
Abu Dhabi Emirate, UAE
Miral Destinations seeks a Senior Manager of Yield Management to build the yield management engine from the ground up. The role involves owning pricing and margin strategy for packaged products across B2B and B2C channel
Education Sales Manager
Abu Dhabi Emirate, UAE
Miral Destinations seeks an Education Sales Manager to drive revenue and attendance from schools, universities, and academic partners. The role involves developing educational packages, managing large school accounts, an
Senior Manager Brand Marketing
Abu Dhabi, UAE
Miral Destinations seeks a Senior Manager Brand Marketing in Abu Dhabi to own theme park/attraction brands, develop brand strategy, and manage campaigns. The role requires 8+ years of marketing experience and strong lead
Data Scientist – AI
Abu Dhabi, UAE
Miral Destinations seeks a Data Scientist to join its AI team, analyzing data and developing AI/ML models to support business objectives. You will build RAG pipelines, vector databases, and LLM solutions on Databricks, a
ML Ops Engineer
Abu Dhabi Emirate, UAE
We are seeking an ML Ops Engineer to join our AI team, responsible for infrastructure, deployment, monitoring, and optimization of AI systems in production. You will build and maintain ML pipelines and platforms using Da
Head of AI Business Engagement-Data Science
Abu Dhabi Emirate, UAE
Miral Destinations is seeking a Director of Business Engagement in the Data Analytics Department to bridge business and data analytics teams. This role involves leading engagement initiatives, identifying analytics proje
Marketing Director – Growth & Portfolio Expansion
Abu Dhabi Emirate, UAE
Miral Destinations is looking for a Marketing Director to lead portfolio growth, new asset integration, and strategic partnerships across its theme parks and attractions. You will develop asset-level marketing strategies
Assistant Sales Manager
Abu Dhabi, UAE
Miral Destinations is hiring an Assistant Sales Manager to drive attraction ticket sales from hotels in UAE. The role involves building relationships with hotel staff, DMC partners, and managing the hotel sales channel.
Yield Management -Senior Manager
Abu Dhabi Emirate, UAE
Education Sales Manager
Abu Dhabi Emirate, UAE
Senior Manager Brand Marketing
Abu Dhabi, UAE
Data Scientist – AI
Abu Dhabi, UAE
ML Ops Engineer
Abu Dhabi Emirate, UAE
Head of AI Business Engagement-Data Science
Abu Dhabi Emirate, UAE
Marketing Director – Growth & Portfolio Expansion
Abu Dhabi Emirate, UAE
Assistant Sales Manager
Abu Dhabi, UAE