Compliance Officer / Car Rental Operations Support
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Key skills for this role
About the Role
Responsible for customer identity verification, KYC checks, fraud prevention, and compliance with UAE regulations, requiring attention to detail and risk assessment skills.
Key Skills for This Role
Responsibilities
- Verify all customer documents before vehicle handover, including Emirates ID, passport, visa, driving licence, and international driving permit
- Conduct ICP verification to confirm authenticity and validity of Emirates IDs and customer identity
- Validate customer's driving licence category, expiry, eligibility, and compliance with UAE regulations
- Perform customer due diligence (KYC) to verify genuineness and assess fraud or misuse risks
- Approve or reject customer verification requests based on compliance policies and risk assessment
- Identify forged, altered, expired, or suspicious documents and escalate high risk cases
- Investigate suspicious bookings, identity theft attempts, payment fraud, duplicate profiles, and policy violations
- Cross check customer information against internal blacklists, unpaid balances, traffic fines, police cases, or previous contract violations
- Coordinate with Sales, Reservations, Operations, CRM, Finance, Recovery, and Maintenance teams
- Maintain records of document verification, ICP checks, rejected applications, blacklisted customers, and fraud investigations
- Support internal and external audits by providing compliance reports
- Recommend process improvements to strengthen customer verification and reduce fraud
Requirements
- 1 2 years of experience in compliance, car rental operations, or related field
- Knowledge of UAE regulations and RTA rules for car rental
- Experience with customer identity verification and KYC processes
- Strong attention to detail and fraud detection skills
Full Job Posting
Key Responsibilities
- Customer Identity Verification: Verify all customer documents before vehicle handover, including Emirates ID, passport, visa, driving licence, and international driving permit.
- Conduct ICP verification to confirm authenticity and validity of Emirates IDs and customer identity.
- Verify customer contact details, employment information, address, and emergency contact whenever required.
- Ensure all mandatory documents are uploaded correctly into the rental system before vehicle release.
- Driver Eligibility & Regulatory Compliance: Validate customer's driving licence category, expiry, eligibility, and compliance with UAE regulations and company policies.
- Ensure compliance with UAE laws, RTA regulations, company policies, insurance requirements, and internal SOPs.
- Stop or delay vehicle handover whenever compliance requirements are not met or customer authenticity cannot be verified.
- Customer Due Diligence (KYC) & Risk Assessment: Perform customer due diligence to verify genuineness and assess potential fraud or misuse risks.
- Review booking details, payment method, customer profile, rental history, and financial standing before approving the rental.
- Approve or reject customer verification requests based on compliance policies and risk assessment.
- Monitor high value rentals, luxury vehicles, long term rentals, and corporate accounts for compliance risks.
- Fraud Prevention, Blacklisting & Investigation: Identify forged, altered, expired, or suspicious documents and immediately escalate high risk cases.
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