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Commercial Operations Specialist

Qatar Airways
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Commercial operationsSales enablementCommercial reportingBusiness intelligenceCRM administrationDashboard development
Free

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Commercial operationsSales enablementCommercial reporting
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About the Role

Qatar Airways is seeking a Commercial Operations Specialist for its Corporate Planning team in Doha.

The role supports Global Leisure Sales through commercial operations, sales enablement, reporting, and business intelligence.

The position focuses on data quality, governance, actionable insights, commercial performance, and operational efficiency.

Specific Responsibilities

  • Coordinate reporting, governance, CRM administration, and sales support processes across Global Leisure Sales.
  • Prepare and analyze dashboards, scorecards, and performance reports using data from multiple sources.
  • Maintain CRM data quality for accounts, pipelines, partners, and performance information.
  • Identify trends, risks, performance gaps, and growth opportunities in commercial and operational data.
  • Support business reviews, account planning, management reporting, and commercial analyses.
  • Support contract administration, fare filing coordination, and commercial documentation.
  • Track operational, transformation, and productivity metrics against objectives.
  • Collaborate with Commercial, Revenue Management, Finance, Marketing, Technology, Analytics, and Sales teams.
  • Maintain and improve reporting tools, templates, and business intelligence solutions.
  • Identify opportunities to standardize, automate, and improve data collection and reporting.
  • Maintain reporting and governance requirements across CRM, PRISM, Galaxy, and other commercial systems.

Qualifications and Experience

  • Relevant college or university qualifications with at least five years of job-related experience.
  • Experience in commercial operations, reporting, business intelligence, sales support, CRM administration, or business analysis.
  • Experience with commercial data, reporting frameworks, and performance management processes.
  • Strong analytical, communication, and stakeholder management skills.
  • Experience with Salesforce, Power BI, Tableau, or similar reporting and analytics platforms.
  • Knowledge of airline commercial systems including Amadeus, PRISM, CTK, and Galaxy.
  • Experience in airline or travel industry commercial reporting, business intelligence, dashboard development, or sales operations.
  • Knowledge of contract administration, fare filing, commercial governance, and data governance.
  • Advanced proficiency in Excel, PowerPoint, dashboard development, performance reporting, and data visualization.
  • Strong written and verbal communication skills across multiple functions and organizational levels.

About Qatar Airways Group

Qatar Airways Group operates across 12 businesses and describes its culture as international, ambitious, and focused on continued growth.

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