Commercial Operations Manager
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Key skills for this role
About the Role
MSD seeks a Commercial Operations Manager in Riyadh to maximize commercial value through tender management, contract governance, and revenue execution. The role partners with commercial, market access, and finance teams.
Key Skills for This Role
Responsibilities
- Own and lead the end to end tender lifecycle from opportunity assessment to post award performance monitoring.
- Manage commercial agreements in accordance with company policies and compliance standards.
- Own the Gross to Net process and governance framework, ensuring accurate forecasting and management of deductions.
- Own end to end purchase order execution and revenue realization processes.
- Foster strong collaboration across Commercial, Market Access, Finance, Supply Chain, Legal, and Compliance.
Requirements
- Bachelor's degree or equivalent required
- Minimum 6 years of experience within the pharmaceutical or healthcare industry
- Minimum 2 years of experience in commercial operations, tender management, contracting, pricing, Gross to Net, revenue management, or related role
- Demonstrated understanding of institutional procurement and tendering environments within Saudi Arabia
- Fluent English communication skills
Full Job Posting
Job Description
- The Commercial Operations Manager is accountable for maximizing commercial value realization through end to end ownership of tender management, contract governance, Gross to Net performance, revenue execution, and expiry and penalty risk mitigation.
Primary Responsibilities
- Own and lead the end to end tender lifecycle.
- Drive execution of the annual tender strategy.
- Serve as primary business owner for institutional procurement opportunities.
- Analyze tender performance and competitive insights.
- Manage commercial agreements in accordance with company policies.
- Partner with stakeholders to develop contracting approaches.
- Ensure robust contract governance and lifecycle management.
- Own the Gross to Net process and governance framework.
- Lead cross functional initiatives to eliminate avoidable penalties.
- Own end to end purchase order execution and revenue realization.
- Collaborate with Supply Chain to resolve issues.
- Maintain operational dashboards and performance tracking.
Qualifications, Skills & Experience
- Bachelor's degree or equivalent required.
- Minimum 6 years of experience within the pharmaceutical or healthcare industry.
- Minimum 2 years of experience in commercial operations, tender management, contracting, pricing, Gross to Net, revenue management, or related role.
- Demonstrated understanding of institutional procurement and tendering environments within Saudi Arabia.
- Proven experience in commercial contract management, financial governance, forecasting, and business planning.
- Strong analytical capabilities.
- Experience working in a matrix organization.
- Fluent English communication skills; Arabic language skills are advantageous.
Required Skills
- Business Operations
- Commercial Agreements
- Customer Partnerships
- Decision Making
- Financial Performance
- Market Access
- Operational Excellence
- Stakeholder Management
- Strategic Alliances
- Strategic Planning
- Tender Management
- Tender Pricing
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