Commercial Operations Manager - MRO
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Key skills for this role
About the Role
Qatar Airways is seeking an experienced Commercial Operations Manager to lead commercial management and execution of third-party MRO contracts. The role involves managing maintenance events, customer relationships, and financial performance.
Key Skills for This Role
Responsibilities
- Act as commercial lead for all third party maintenance execution activities
- Manage day to day commercial oversight of maintenance events including heavy checks, component repairs, modifications
- Monitor contract performance, milestones, turnaround times, and customer commitments
- Evaluate and manage defect hours, additional work requests, variation orders, and their commercial impact
- Conduct capability and capacity assessments for new maintenance opportunities
- Review customer work packages and engineering requests for feasibility and profitability
- Serve as primary customer facing commercial representative during maintenance events
- Track maintenance event costs, revenue opportunities, and profitability
- Prepare commercial dashboards, progress reports, and management summaries
- Lead, mentor, and develop team members
Requirements
- Bachelor Degree or equivalent with minimum 7 years of job related experience, or High School/Diploma with minimum 6 years
- Minimum 6 years of relevant MRO, airline maintenance, or aviation commercial experience
- Proven experience in Aircraft MRO commercial execution, maintenance coordination, or contract management
- Strong understanding of aircraft maintenance workflows, planning processes, and MRO contract structures
- Experience managing customer relationships within an airline or MRO environment
- Demonstrated ability to work cross functionally with Operations, Planning, Engineering, Supply Chain, Finance, and Customer teams
- Experience monitoring maintenance costs, man hour utilization, and commercial performance
- Excellent command of the English language
Full Job Posting
About the role
- We are seeking an experienced Commercial Operations Manager to join our MRO Programs Department in Qatar and lead the commercial management and execution of third party Maintenance, Repair, and Overhaul (MRO) contracts.
- This is a high impact opportunity for aviation professionals who possess a strong blend of MRO operational expertise, commercial acumen, and customer relationship management skills.
Key Responsibilities Commercial & Contract Execution
- Act as the commercial lead for all third party maintenance execution activities, ensuring alignment with overall MRO business objectives.
- Manage the day to day commercial oversight of maintenance events including heavy maintenance checks, component repairs, modifications, and technical support activities.
- Monitor contract performance, milestones, turnaround times (TAT), and customer commitments throughout maintenance execution.
- Evaluate and manage defect hours, additional work requests, variation orders, and their commercial impact.
- Ensure contractual obligations, service level agreements, and commercial commitments are fulfilled.
Maintenance Planning & Coordination
- Conduct capability and capacity assessments for new maintenance opportunities in collaboration with Production Planning, Supply Chain, Engineering, Finance, and CAMO teams.
- Review customer work packages and engineering requests to assess operational feasibility, resource availability, and profitability.
- Provide commercial recommendations regarding acceptance of new maintenance work based on financial, operational, and resource considerations.
- Escalate schedule deviations and coordinate corrective actions with relevant stakeholders.
Customer & Stakeholder Management
- Serve as the primary customer facing commercial representative during maintenance events.
- Manage customer expectations through transparent communication, timely reporting, and proactive issue resolution.
- Participate in customer reviews, operational meetings, and performance discussions.
- Build and maintain strong relationships with airline customers and internal stakeholders.
Financial & Business Performance
- Track maintenance event costs, revenue opportunities, and profitability throughout execution.
- Prepare commercial dashboards, progress reports, and management summaries.
- Support pricing strategies, business case development, profitability modeling, and customer growth initiatives.
- Identify commercial performance improvement opportunities and recommend data driven solutions.
Leadership & Team Development
- Lead, mentor, and develop team members to achieve operational and commercial excellence.
- Foster a collaborative, customer focused culture across cross functional teams.
- Support talent development initiatives and contribute to succession planning and capability building.
Qualifications
- Bachelor Degree or equivalent with Minimum 7 years of job related experience or High School / Diploma or equivalent Qualification with Minimum 6 years of job related experience.
- Minimum 6 years of relevant MRO, airline maintenance, or aviation commercial experience.
- Proven experience in Aircraft MRO commercial execution, maintenance coordination, production support, or maintenance contract management.
- Strong understanding of aircraft maintenance workflows, planning processes, and MRO contract structures.
- Experience managing customer relationships within an airline or MRO environment.
- Demonstrated ability to work cross functionally with Operations, Planning, Engineering, Supply Chain, Finance, and Customer teams.
- Experience monitoring maintenance costs, man hour utilization, and commercial performance.
- Excellent command of the English language.
Preferred Experience
- Experience within a large airline or high volume MRO organization.
- Background in heavy maintenance (Base Maintenance), component repair, or technical services environments.
- Experience preparing business cases, cost benefit analyses, and profitability assessments.
- Exposure to contract negotiations, proposal development, or customer commercial management.
Essential Skills
- Strong understanding of MRO commercial processes and aviation maintenance operations.
- Ability to interpret and execute MRO contracts, pricing models, SLAs, labor rates, and defect hour management frameworks.
- Excellent stakeholder management and customer facing communication skills.
- Strong analytical and commercial decision making capabilities.
- Proven ability to manage multiple maintenance projects simultaneously in a fast paced operational environment.
- Leadership, coaching, and team development skills.
- Technical knowledge and hands on experience with AMOS Maintenance & Engineering software will be a distinct advantage.
- Experience using Salesforce CRM for customer relationship management, opportunity tracking, and stakeholder engagement will be an added advantage.
About Qatar Airways Group
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one.
- We’ve grown fast, broken records and set trends that others follow.
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