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Commercial & Operations Head

Manpower Middle East
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Business operationsRetail operationsCommercial managementMulti-store operationsSales strategyRevenue growth
Free

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Business operationsRetail operationsCommercial management
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About the Role

A leading UAE retail furniture business is seeking an experienced Commercial & Operations Head.

The role drives operational excellence, sales performance, customer experience, and business growth across multiple retail locations.

Business Operations and Leadership

  • Support the General Manager in overseeing end-to-end operations and execute strategies aligned with growth and profitability.
  • Monitor performance, implement corrective actions, and coordinate retail, logistics, warehouse, and customer service functions.
  • Lead and mentor store managers and department heads.

Sales and Commercial Management

  • Drive revenue growth through sales strategies and market expansion.
  • Analyze KPIs, customer trends, and market performance and optimize pricing, promotions, and merchandising.
  • Build relationships with customers, developers, suppliers, and corporate clients and pursue retail, hospitality, and project sales opportunities.

Retail Store Operations

  • Maintain high standards for visual merchandising, customer service, and operational excellence across stores.
  • Monitor conversion rates, average transaction value, sales productivity, customer experience, and brand positioning.

Supply Chain and Inventory

  • Oversee inventory planning, procurement, warehousing, and product delivery.
  • Improve stock accuracy, turnover, supply chain efficiency, and cost-effective inventory management processes.

Financial Management

  • Support budgeting, forecasting, and business planning.
  • Monitor operating expenses, ensure cost control, analyze financial and operational reports, and improve margins and profitability.

People and Compliance

  • Recruit, develop, and retain high-performing teams and set performance goals and evaluations.
  • Ensure compliance with UAE labor laws and HR best practices.

About You

  • Bachelor's degree in Business Administration, Retail, Supply Chain, or a related field.
  • Eight to fifteen years of retail experience, including at least five years in a senior leadership role.
  • Strong furniture, home furnishings, or interior retail experience and proven UAE multi-store operations experience.
  • Strong commercial acumen, revenue growth record, and knowledge of UAE retail markets and consumer trends.
  • Excellent English communication skills; native English speaker status is an advantage.
  • An MBA or relevant professional qualification is a plus.

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