Commercial Experiences Manager

Job Purpose

In This Role, You Will

• Develop and deliver client engagement strategies, partnering with key stakeholders to set objectives and translate them into impactful client events and MICE experiences aligned with business priorities.
• Build strong, trusted relationships with internal teams and key clients, acting as a central coordination point to ensure engagement activities are relevant, aligned, and consistent across the organisation.
• Oversee the full delivery lifecycle of engagement activities; including timelines, budgets, logistics, and on site management ensuring high quality, seamless execution and exceptional client experience.
• Defines and enforces guest nomination criteria with Unit Heads and is accountable for maximising ticket utilisation that; ensure all nominations drive high value client engagement, pipeline impact, and (ROI) return of investment.
• Brief, select, and manage agencies, venues, and suppliers, ensuring strong collaboration, high standards, and cost effective delivery that meets brand and experience expectations.
• Define success metrics, analyse feedback and outcomes, and provide insights-driven recommendations to continuously enhance engagement planning, event quality, and client experience.
• Ensure all engagement activities adhere to internal policies, brand guidelines, and regulatory requirements while managing budgets responsibly and delivering within approved financial parameters.

Qualification

• To be considered for this role, you must meet the below requirements:
• Have completed a Degree or Honours (12+3 or equivalent) in a relevant field combined with 8+ years of experience in Commercial/Sales.
• Experience in client engagement, account management, marketing, media communications, and others.
• Experience in client engagement, events, or MICE planning in a B2B (Busines to Business) or relationship led environment.
• Strong ability to plan and manage complex engagement calendars or programmes.
• Proven track record delivering high quality client events and MICE activities.
• Confident stakeholder manager, able to engage senior internal and external partners.
• Highly organised with strong project and time management skills.
• Commercially minded, with the ability to link engagement to business outcomes.
• Excellent communication, influencing, and relationship building skills.
• At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers.
• So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits