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Commercial Director - DoubleTree by Hilton Resort & Spa Marjan Island
Hilton
Abu Dhabi, UAE
Full Time
Director
Onsite
1 months ago
Commercial StrategyRevenue ManagementSalesMarketingPricing StrategyForecasting
Free
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Commercial StrategyRevenue ManagementSales
About the Role
Hilton seeks a Commercial Director for DoubleTree by Hilton Resort & Spa Marjan Island in Abu Dhabi. The role involves developing and executing commercial strategies across all segments to maximize revenue and profitability.
Key Skills for This Role
Commercial StrategyRevenue ManagementSalesMarketingPricing StrategyForecasting
Responsibilities
- Own commercial strategy and execution: Develop and execute integrated commercial strategies across all market segments, channels, and revenue streams, including Rooms, Group, Conference & Events (GC&E), Food & Beverage (F&B), Leisure, Spa, and Meeting Space, to maximize revenue, profitability, market share, and overall hotel performance.
- Drive top line performance: Take direct accountability for achieving budgeted revenue and forecast targets through the implementation of the Hilton Commercial Focus process, business planning, and effective use of commercial intelligence, systems, and tools.
- Maximize revenue and profitability: Partner with the General Manager, Finance Director, and Director of Operations to optimize commercial performance, manage cost of sales, improve route to market strategies, drive channel shift opportunities, and deliver TGOP and EBITDA targets.
- Lead pricing and forecasting strategy: Oversee revenue management practices including pricing governance, rate quotation strategies, business reviews, demand forecasting, market segmentation, inventory management, and retail and group pricing decisions to maximize revenue opportunities and market share.
- Optimize revenue management performance: Support Cluster Revenue Managers, On Property Revenue Managers, and RMCC teams in establishing the optimal business mix, validating forecasts, identifying demand opportunities, and implementing effective pricing strategies for varying demand periods.
- Align sales, marketing, and commercial efforts: Coordinate Sales, Catering & Events, Marketing, eCommerce, and Public Relations activities across hotel and regional teams to strengthen brand positioning, generate demand, and support commercial objectives.
- Leverage commercial intelligence and systems: Ensure all commercial management systems, reporting tools, and revenue optimization platforms are fully utilized to maximize performance across all available revenue generating spaces and channels.
- Drive market share growth: Deliver strong Fair Market Share (FMS) results and competitive advantage through disciplined execution of commercial strategies and performance driven decision making.
- Strengthen stakeholder relationships: Develop and maintain trusted relationships with hotel owners, operators, General Managers, Hilton corporate and regional teams, strategic partners, and key stakeholders to align objectives and create long term commercial value.
- Represent the business strategically: Act as a commercial ambassador by presenting business performance, market insights, and commercial strategies to Regional Teams, Vice Presidents of Operations, owners, and other senior stakeholders.
- Champion brand excellence: Ensure full compliance with Hilton brand standards, corporate identity guidelines, commercial policies, and communication frameworks while maximizing the value of regional marketing and brand support resources.
- Adapt to market dynamics: Monitor market trends, customer behavior, economic conditions, and competitor activity, proactively adjusting commercial strategies to capitalize on emerging opportunities and mitigate business risks.
Requirements
- Minimum of 3+ years of experience in the hospitality or travel industry within revenue generating, commercial, sales, revenue management, or related commercial services functions
- Strong commercial acumen with expertise in revenue management, sales, pricing strategies, forecasting, and business performance optimization
- Excellent stakeholder management, influencing, negotiation, and presentation skills with the ability to engage senior leadership and ownership groups
- Fluent in English, with strong verbal and written communication skills
- Experience operating within a multi property, cluster, or complex hotel and hospitality environment
- Cross functional experience with Marketing, eCommerce, Revenue Management, Sales, and Finance disciplines
- Knowledge of Hilton commercial systems, distribution channels, and hospitality industry best practices
- Strong analytical, problem solving, and strategic planning capabilities
- Proficiency in utilizing commercial intelligence, business analytics, and performance reporting tools to support decision making
Full Job Posting
Job Description
- Exceptional Hospitality Starts with You
- Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work!
- The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.
Responsibilities
- Own commercial strategy and execution: Develop and execute integrated commercial strategies across all market segments, channels, and revenue streams, including Rooms, Group, Conference & Events (GC&E), Food & Beverage (F&B), Leisure, Spa, and Meeting Space, to maximize revenue, profitability, marke
- Drive top line performance: Take direct accountability for achieving budgeted revenue and forecast targets through the implementation of the Hilton Commercial Focus process, business planning, and effective use of commercial intelligence, systems, and tools.
- Maximize revenue and profitability: Partner with the General Manager, Finance Director, and Director of Operations to optimize commercial performance, manage cost of sales, improve route to market strategies, drive channel shift opportunities, and deliver TGOP and EBITDA targets.
- Lead pricing and forecasting strategy: Oversee revenue management practices including pricing governance, rate quotation strategies, business reviews, demand forecasting, market segmentation, inventory management, and retail and group pricing decisions to maximize revenue opportunities and market sh
- Optimize revenue management performance: Support Cluster Revenue Managers, On Property Revenue Managers, and RMCC teams in establishing the optimal business mix, validating forecasts, identifying demand opportunities, and implementing effective pricing strategies for varying demand periods.
- Align sales, marketing, and commercial efforts: Coordinate Sales, Catering & Events, Marketing, eCommerce, and Public Relations activities across hotel and regional teams to strengthen brand positioning, generate demand, and support commercial objectives.
- Leverage commercial intelligence and systems: Ensure all commercial management systems, reporting tools, and revenue optimization platforms are fully utilized to maximize performance across all available revenue generating spaces and channels.
- Drive market share growth: Deliver strong Fair Market Share (FMS) results and competitive advantage through disciplined execution of commercial strategies and performance driven decision making.
- Strengthen stakeholder relationships: Develop and maintain trusted relationships with hotel owners, operators, General Managers, Hilton corporate and regional teams, strategic partners, and key stakeholders to align objectives and create long term commercial value.
- Represent the business strategically: Act as a commercial ambassador by presenting business performance, market insights, and commercial strategies to Regional Teams, Vice Presidents of Operations, owners, and other senior stakeholders.
- Champion brand excellence: Ensure full compliance with Hilton brand standards, corporate identity guidelines, commercial policies, and communication frameworks while maximizing the value of regional marketing and brand support resources.
- Adapt to market dynamics: Monitor market trends, customer behavior, economic conditions, and competitor activity, proactively adjusting commercial strategies to capitalize on emerging opportunities and mitigate business risks.
Qualifications
- Minimum of 3+ years of experience in the hospitality or travel industry within revenue generating, commercial, sales, revenue management, or related commercial services functions, including presenting commercial strategies and business plans to senior executives and stakeholders, operating effective
- Strong commercial acumen with expertise in revenue management, sales, pricing strategies, forecasting, and business performance optimization.
- Excellent stakeholder management, influencing, negotiation, and presentation skills with the ability to engage senior leadership and ownership groups.
- Fluent in English, with strong verbal and written communication skills.
- Experience operating within a multi property, cluster, or complex hotel and hospitality environment.
- Cross functional experience with Marketing, eCommerce, Revenue Management, Sales, and Finance disciplines.
- Knowledge of Hilton commercial systems, distribution channels, and hospitality industry best practices.
- Strong analytical, problem solving, and strategic planning capabilities.
- Proficiency in utilizing commercial intelligence, business analytics, and performance reporting tools to support decision making.
- Additional language proficiency, particularly local language skills, would be considered a strong asset.
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