Collections Officer - UAE National Only
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Udrive is looking for a Collection Agent (English Speaker) - UAE National to recover overdue payments. The role involves contacting customers, negotiating payment plans, maintaining records, and ensuring compliance with policies.
Key Skills for This Role
Responsibilities
- Contact customers via phone, email, and other channels to collect outstanding payments.
- Negotiate repayment plans and ensure commitments are honored.
- Maintain detailed and accurate records of all collection activities and customer interactions.
- Review account status and resolve billing discrepancies.
- Work closely with internal departments to resolve customer issues related to billing or service.
- Recommend accounts for escalation, legal action, or write off as necessary.
- Meet individual and team collection targets and KPIs.
- Ensure compliance with all company policies, industry regulations, and legal requirements.
- Provide regular updates and reports to the Collection Supervisor/Manager.
Requirements
- High school diploma or equivalent; bachelor's degree preferred
- Proven experience in collections, customer service, or related field
- Strong negotiation, communication, and interpersonal skills
- Proficient in CRM systems and Microsoft Office Suite
- UAE National only
Full Job Posting
Job Purpose
- The Collection Agent is responsible for contacting customers to recover overdue payments, negotiating payment plans where necessary, maintaining accurate records, and ensuring that collections are made in compliance with company policies and legal regulations.
Key Responsibilities
- Contact customers via phone, email, and other communication channels to collect outstanding payments.
- Negotiate repayment plans and ensure commitments are honored.
- Maintain detailed and accurate records of all collection activities and customer interactions.
- Review account status and resolve billing discrepancies.
- Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service.
- Recommend accounts for escalation, legal action, or write off as necessary.
- Meet individual and team collection targets and KPIs.
- Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities.
- Provide regular updates and reports to the Collection Supervisor/Manager.
Qualifications
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in collections, customer service, or a related field.
- Strong negotiation, communication, and interpersonal skills.
- Ability to remain professional and calm under pressure.
- Familiarity with debt collection laws and regulations.
- Proficient in using CRM systems and Microsoft Office Suite (Excel, Word, Outlook).
- Attention to detail and good organizational skills.
Preferred Skills
- Experience handling both B2B (business to business) and B2C (business to customer) collections.
- Knowledge of credit reporting practices.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Udrive
Operations Coordinator
Dubai, UAE
Udrive is looking for an Operations Coordinator to manage daily coordination between drivers and the Operations team. The role ensures smooth vehicle movement, timely task execution, and effective communication. Candidat
Accountant
Dubai, UAE
Udrive is hiring an Accountant to record transactions, post journal entries, book vendor invoices, perform reconciliations, and support audits. Candidates need a Master's degree in accounting, 5-6 years of experience, an
Senior Accountant- Accounts Payable
Dubai, UAE
Udrive seeks a Senior Accountant for Accounts Payable to manage high-volume invoice processing, supplier reconciliations, and payment proposals. The role requires strong AP knowledge, UAE VAT expertise, and experience wi
Junior Data Analyst
Dubai, UAE
Udrive is seeking a detail-oriented Junior Data Analyst to support cross-functional analytics needs. The role involves building reports and dashboards, conducting exploratory analyses, and ensuring data integrity. Requir
Administrative Coordinator
Dubai, UAE
Udrive is seeking a detail-oriented Administrative Coordinator to support daily office operations, manage incoming communications, and coordinate administrative tasks. The role requires strong organizational skills, prof
Public Relation Officer (UAE National)
Dubai, UAE
Udrive seeks a PRO/Government Relations Officer (UAE National) to handle government transactions, visa processing, trade license renewals, and compliance. The role requires strong knowledge of UAE government procedures a
Operations Coordinator
Dubai, UAE
Role Summary Udrive is looking for an Operations Coordinator to manage daily coordination between drivers and the Operations team . The role ensures smooth vehicle movement, timely execution of operational tasks, and eff
Business Development Executive
Dubai, UAE
About Us: Udrive is the First Car Sharing company in the Middle East. Our service innovation provides short-term car rentals, with our entire fleet of cars accessible through our Smartphone App. Licensed by Dubai RTA, we
Operations Coordinator
Dubai, UAE
Accountant
Dubai, UAE
Senior Accountant- Accounts Payable
Dubai, UAE
Junior Data Analyst
Dubai, UAE
Administrative Coordinator
Dubai, UAE
Public Relation Officer (UAE National)
Dubai, UAE
Operations Coordinator
Dubai, UAE
Business Development Executive
Dubai, UAE