Collection Officer

We are seeking a Collection Agent to manage the end-to-end collection process for our outstanding client balances.

The role includes calling clients, following up on emails, coordinating payment timelines, and arranging meetings when needed to support payment resolution.

The Collection Agent will track collection progress and report updates to management.

Contact clients to follow up on outstanding invoices via phone calls and email.

Maintain organized records of all client communications, including outcomes and next steps.

Follow up on:

Payment due dates

Pending confirmations

Remittance status

Disputed invoices (escalate with supporting details)

Negotiate payment plans within company guidelines (if applicable).

Request and confirm payment confirmations (e.g., remittance advice).

Escalate overdue accounts to management according to internal collection policy.

Prepare and share collection status reports (daily/weekly as required).

Coordinate meetings with clients when phone/email follow-up is not sufficient.

Ensure compliance with company procedures and professional communication standards.

Experience in collections, accounts receivable (AR), customer follow-up, or related roles.

Strong communication skills in English (and any additional language is a plus).

Ability to handle objections professionally and remain goal-focused.

Basic knowledge of invoicing/payment terms and arrears tracking.

Proficiency with email tools and spreadsheets (or CRM/ERP if available).

Experience working with ERP/Accounting systems (e.g., ERPNext, Odoo, SAP, Tally, Zoho).

Experience handling payment disputes and coordinating internal resolution.

Strong organization and attention to detail.

Ability to prioritize multiple clients/accounts efficiently.

Achieve monthly collection targets (amount collected / % of overdue recovery).

Reduce outstanding aging buckets (e.g., 30/60/90+ days).

Maintain high-quality documentation of follow-ups and outcomes.

Works closely with: Sales/Operations (for invoice clarification), Finance team, and management.

Pay: AED2,500.00 - AED3,500.00 per month