Collection Executive
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Key skills for this role
About the Role
The role holder is responsible for providing a comprehensive, accurate and timely collection service that enhances the company's position through efficient management, collection, and reconciliation of customer accounts.
Key Skills for This Role
Responsibilities
- Follow up on due invoices by telephone, email & reminder letter within agreed timelines
- Maintain accurate records of all customer activity
- Deal effectively with customer account queries / complaints, including liaising with other departments
- Handle disputed invoices and follow up for correction with other functions
- Ensure timely and accurate application of funds received from customers
- Perform customer account reconciliations as required
- Identify changes in payment patterns and propose action to avert indebtedness
- Monitor & take timely action on bounced cheques from customers
- Update the e litigation system to file police cases
- Advise on initiating repossession of premise based on overdue non settlement
- Coordinate for audit activities – internal & external
Requirements
- Familiarity with collections, accounting, quality, policies & processes
- Experience in following up on due invoices and maintaining accurate records
- Ability to handle customer account queries and complaints
- Knowledge of ERP systems for logging and recording customer activity
Full Job Posting
Job Overview
- The role holder is responsible for providing a comprehensive, accurate and timely collection service that will enhance the position of the company through efficient management, collection ,and reconciliation of customer accounts that ensures accuracy in financial / customer records.
Key Responsibilities/Accountabilities
- Familiarize self with all Collections, accounting, quality, policies & processes and other relevant company procedures (i.e. DOA’s) ensuring that these are strictly adhered to fulfill business objectives and familiarization with relevant ERP/other systems.
- Follow up on due invoices by telephone, email & reminder letter within agreed timelines as per collection/accounting policy. Maintain accurate records of all customer activity. Ensure that customer’s outstanding are cleared by customer on a timely basis & reduce/minimize impairment of receivables fo
- Deal effectively with customer account queries / complaints, including liaising with other departments, to ensure they are concluded satisfactorily and on time.
- Handle disputed invoices and follow up for correction with other functions (leasing/Billing) for dispute resolution.
- Ensure timely and accurate application of funds received from customers. Perform customer account reconciliations as required.
- Identify changes in payment patterns and propose action to avert indebtedness.
- Monitor & take timely action on bounced cheques from customers as per collection policies as well as filing (collection safe) of physical bounced cheques.
- Update the e litigation system to file police cases
- Advise on initiating repossession of premise based on overdue non settlement.
- Coordinate for audit activities – internal & external and assist the auditors for completing audits as per the schedule.
- Perform any other reasonable administrative duties related to the Collections function, including filing and archiving.
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