Cluster Assistant Sales Manager - Leisure
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Key skills for this role
About the Role
Marriott International is hiring a Cluster Assistant Sales Manager for leisure sales at Aloft Hotels in Dubai. The role involves handling guest calls, upselling, processing reservations, and supporting sales and marketing efforts.
Key Skills for This Role
Responsibilities
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue while maintaining guest loyalty
- Process all reservation requests, changes, and cancellations
- Perform general office duties to support Sales & Marketing
- Assist management in training and motivating employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Additional Responsibilities
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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