Cluster Assistant Sales Manager - Leisure
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Key skills for this role
About the Role
POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
Key Skills for This Role
Responsibilities
- Contact appropriate departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue and maintain guest loyalty, including up selling
- Process reservation requests, changes, and cancellations
- Perform general office duties to support Sales & Marketing
- Assist management in training and motivating employees
Requirements
- Ability to use sales techniques that maximize revenue while maintaining guest loyalty
- Strong communication and interpersonal skills
- Ability to perform general office duties to support Sales & Marketing
- Ability to lift and carry objects up to 10 pounds
Full Job Posting
Position Summary
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
Additional Requirements
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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