Cloud IT Support Consultant

Cloud IT Support Consultant Full time / Permanent Location: Western Canada

Due to continued, robust growth in our SAP Cloud and AWS managed services offering, Vision33 is hiring a Cloud Support Consultant.

In this role you will work with our TotalCare Support Team to provide Tier 2 client infrastructure support.

This role operates within a high-paced, high-volume support desk, responsible for handling a continuous flow of tickets, requests, and escalations across multiple systems and platforms.

The environment requires rapid triage, effective prioritization, and the ability to manage multiple concurrent issues while maintaining service quality and meeting defined SLAs.

This role is critical to enabling client operational success and supports our B1 Cloud service for our clients.

are performed under time-sensitive conditions, often involving urgent customer impacting issues alongside routine operational tasks.

The role demands strong technical troubleshooting skills, frequent context switching, and the ability to make accurate decisions with limited information.

This role requires working in Pacific Time (PST) hours.

Candidates working in Mountain Time (MST) may also be considered, provided they can align with the required working hours.

As a Cloud Support Consultant, you will:

• Manage client incidents end-to-end — from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments.
• Administer end-user and security profiles across 100+ servers.
• Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization.
• Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux.