Clinic Receptionist
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Key skills for this role
About the Role
Modern Aesthetics Poly Clinic is looking for an experienced healthcare receptionist for its dermatology and aesthetic clinic in Dubai. The role involves managing patient appointments, coordinating with practitioners, handling medical records, and ensuring a seamless clinical experience.
Key Skills for This Role
Responsibilities
- Manage patient appointment scheduling, pre treatment consultations, and post treatment follow ups using clinic management software
- Greet and check in patients with clinical professionalism; collect medical history, contraindications, and consent forms
- Coordinate with dermatologists and aesthetic practitioners on patient flow and treatment timelines
- Answer clinical inquiries about treatments, procedures, recovery expectations, and contraindications with knowledge and accuracy
- Manage patient confidentiality and medical records in compliance with healthcare data protection standards
- Process treatment payments, invoices, and package sales
- Handle patient feedback, concerns, and escalate clinical issues to the medical director
- Maintain the clinic reception area to medical grade cleanliness and presentation standards
- Support pre and post procedure patient communication (appointment reminders, recovery care instructions)
Requirements
- Minimum 2 3 years of receptionist or front desk experience in a dermatology clinic, cosmetic surgery practice, medical spa, or aesthetic medical centre
- Demonstrable background in healthcare, aesthetic medicine, or cosmetology clinic operations
- Strong understanding of aesthetic and dermatological treatments, patient safety protocols, and medical ethics
- Excellent verbal and written communication in English (mandatory)
- Experience managing patient records, medical history forms, and healthcare confidentiality requirements
- Proficiency in clinic management software (e.g., Zoho, Cliniko, or similar)
- Professional presentation and calm, reassuring demeanor with patients
- Ability to handle treatment related patient questions and concerns with clinical sensitivity
- Currently based in the UAE with valid residence visa
- Certification in medical reception or healthcare administration (preferred)
- Knowledge of Arabic in addition to English (preferred)
Full Job Posting
About Us
- Modern Aestheticss Dermatology & Laser Clinic is a premium aesthetic dermatology practice on Sheikh Zayed Road, Dubai, offering advanced treatments including injectables, laser therapies, HIFU, hair restoration (Follicle Boost 360), non surgical facelifts (Trilift Contour), and body contouring (Ultr
- We work exclusively with patients seeking aesthetic and dermatological care in a clinical, professional setting.
Role Overview
- We are looking for an experienced healthcare receptionist with a strong background in dermatology, cosmetic surgery, or aesthetic clinic environments.
- You will be the clinical front desk professional for our patients — managing appointments, patient records, treatment consultations, and ensuring a seamless clinical experience aligned with medical standards.
Key Responsibilities
- Manage patient appointment scheduling, pre treatment consultations, and post treatment follow ups using clinic management software.
- Greet and check in patients with clinical professionalism; collect medical history, contraindications, and consent forms.
- Coordinate with dermatologists and aesthetic practitioners on patient flow and treatment timelines.
- Answer clinical inquiries about treatments, procedures, recovery expectations, and contraindications with knowledge and accuracy.
- Manage patient confidentiality and medical records in compliance with healthcare data protection standards.
- Process treatment payments, invoices, and package sales.
- Handle patient feedback, concerns, and escalate clinical issues to the medical director.
- Maintain the clinic reception area to medical grade cleanliness and presentation standards.
- Support pre and post procedure patient communication (appointment reminders, recovery care instructions).
Required Experience & Qualifications
- Minimum 2–3 years of receptionist or front desk experience in a dermatology clinic, cosmetic surgery practice, medical spa, or aesthetic medical centre.
- Demonstrable background in healthcare, aesthetic medicine, or cosmetology clinic operations.
- Strong understanding of aesthetic and dermatological treatments, patient safety protocols, and medical ethics.
- Excellent verbal and written communication in English (mandatory).
- Experience managing patient records, medical history forms, and healthcare confidentiality requirements.
- Proficiency in clinic management software (e.g., Zoho, Cliniko, or similar) — essential.
- Professional presentation and calm, reassuring demeanor with patients.
- Ability to handle treatment related patient questions and concerns with clinical sensitivity.
- Currently based in the UAE with valid residence visa.
Preferred
- Certification in medical reception or healthcare administration.
- Familiarity with aesthetic and dermatological treatments (injectables, lasers, HIFU, PRP, etc.).
- Previous experience in premium or high end aesthetic clinics.
- Knowledge of Arabic in addition to English.
What We Offer
- Full time position with competitive salary.
- Work within a professional, medical focused aesthetic clinic.
- Exposure to cutting edge dermatological and aesthetic treatments.
- Supportive clinical team environment.
- Career development within a growing clinic group.
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