Client Coordinator
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Key skills for this role
About the Role
Modern Aesthetics Dermatology & Laser Clinic is hiring a Client Coordinator to manage the full client journey from inquiry to follow-up. Requires 2+ years of client-facing coordination experience, preferably in an aesthetic clinic or luxury service environment, and excellent English communication skills.
Key Skills for This Role
Responsibilities
- Manage the full client lifecycle: inquiry → consultation → treatment → follow up → retention
- Respond promptly to inbound leads via WhatsApp, Instagram DMs, phone, and walk ins
- Qualify leads and schedule consultations with the medical team
- Follow up with prospective and existing clients to drive bookings and re bookings
- Educate clients on available treatments, packages, and promotions
- Coordinate between the clinical team and clients to ensure smooth appointment flow
- Maintain accurate client records and update the CRM system daily
- Support the execution of promotional campaigns and seasonal offers
- Gather and log client feedback and reviews
- Assist in onboarding new clients and ensuring a premium welcome experience
Requirements
- Minimum 2 years of experience in a client facing coordination, customer service, or patient management role
- Experience in an aesthetic clinic, medical spa, hospital, or luxury service environment strongly preferred
- Excellent communication skills in English (mandatory)
- Knowledge of Arabic, Hindi/Urdu, or Russian is a plus
- Highly organised, detail oriented, and proactive
- Comfortable managing multiple conversations and follow ups simultaneously
- Proficiency in WhatsApp Business, basic CRM tools, and Microsoft Office
- Warm, empathetic, and professional client handling manner
- Currently based in the UAE
Full Job Posting
About Us
- Modern Aestheticss Dermatology & Laser Clinic is a fast growing premium aesthetic clinic on Sheikh Zayed Road, Dubai.
- We are passionate about delivering exceptional patient experiences and outstanding aesthetic results.
Role Overview
- The Client Coordinator is the glue between the clinic's sales, clinical, and administrative functions.
- You will manage the client experience end to end — from first inquiry to post treatment follow up — ensuring every touchpoint reflects the premium standards of Modern Aestheticss.
Key Responsibilities
- Manage the full client lifecycle: inquiry → consultation → treatment → follow up → retention
- Respond promptly to inbound leads via WhatsApp, Instagram DMs, phone, and walk ins
- Qualify leads and schedule consultations with the medical team
- Follow up with prospective and existing clients to drive bookings and re bookings
- Educate clients on available treatments, packages, and promotions
- Coordinate between the clinical team and clients to ensure smooth appointment flow
- Maintain accurate client records and update the CRM system daily
- Support the execution of promotional campaigns and seasonal offers
- Gather and log client feedback and reviews
- Assist in onboarding new clients and ensuring a premium welcome experience
Requirements
- Minimum 2 years of experience in a client facing coordination, customer service, or patient management role
- Experience in an aesthetic clinic, medical spa, hospital, or luxury service environment strongly preferred
- Excellent communication skills in English (mandatory); knowledge of Arabic, Hindi/Urdu, or Russian is a plus
- Highly organised, detail oriented, and proactive
- Comfortable managing multiple conversations and follow ups simultaneously
- Proficiency in WhatsApp Business, basic CRM tools, and Microsoft Office
- Warm, empathetic, and professional client handling manner
- Currently based in the UAE
What We Offer
- Full time role with competitive salary
- Central location — Nassima Towers, Sheikh Zayed Road, Dubai
- Collaborative, growth focused team environment
- Opportunity to grow with a rapidly expanding clinic group
Work Location
- In person
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