Client Support Officer - night shift
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Key skills for this role
About the Role
Equiti Group seeks a detail-oriented Client Support Officer for night shift in Dubai. You will provide professional customer service via email, phone, and live chat, handle client queries, and assist with account maintenance.
Key Skills for This Role
Responsibilities
- Provide professional, efficient, accurate and customer orientated service via email, phone and live chat
- Maintain a positive, empathetic and professional attitude toward customers at all times
- Work closely with all departments to ensure client enquiries are responded to accurately and promptly
- Build strong relationships with clients and team members to improve the entire client experience
- Assist in developing, presenting, and implementing policies and procedures
- Document filing including downloading, uploading customer information and documents, or data entering
- Communicate complex concepts in clear, simple, and understandable terms
- Assist with Partnership tasks
- Provide assistance with financial transactions together with our Payments team
- Liaise with internal departments to ensure smooth onboarding experience
- Handle existing clients account maintenance requests
- Guide clients how to use the trading platforms and company portals
Requirements
- Bachelor’s Degree in Accounting, Finance, Economics, or Business related
- Experience working in Customer Support is required
- Professional speaking and writing in English and Arabic
- Good knowledge of Microsoft Office and Excel formulas
- Ability to work flexible hours and night shifts
- Knowledge of FX and MT4/MT5 platforms
- Experience in Finance/Banking industries is an advantage
Full Job Posting
Company Overview
- Equiti is a pioneering fintech firm and world class provider of multi asset fintech products.
- With over 400 global specialists in 9 languages, Equiti provides brokerage services in Europe, the Middle East, and Africa.
Responsibilities
- Provide a professional, efficient, accurate and customer orientated service in line with agreed standards and processes.
- Maintain a positive, empathetic and professional attitude toward customers at all times via email, phone and live chat.
- Work closely with all departments to ensure client enquiries are responded to accurately and promptly.
- Build a strong relationship with clients and team members in order to improve the entire client experience.
- Assist in developing, presenting, and implementing policies and procedures.
- Document filing (including downloading, uploading customer information and documents, or data entering).
- Communicate complex concepts in clear, simple, and understandable terms.
- Assist with Partnership tasks.
- Provide assistance with financial transactions together with our Payments team.
- Liaise with internal departments to ensure smooth onboarding experience.
- Handle existing clients account maintenance requests.
- Guide clients how to use the trading platforms and company portals.
Skills & Competencies
- Strong analytical and problem solving skills.
- Good time management and attention to details.
- Aptitude for building relationships and ability to communicate on complex issues.
- Professional speaking and writing in English and Arabic.
- Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
- Self starter and able to work with minimal supervision.
- Able to multi task, determine priorities, and meet deadlines in a fast paced business environment.
- Has capacity to adapt to the changing market environment and works well under pressure.
- Knowledge of FX and MT4 / MT5 platforms.
- Ability to work flexible hours and night shifts.
Experience Requirements
- Bachelor’s Degree in Accounting, Finance, Economics, or Business related.
- Experience in Finance / Banking industries is an advantage.
- Experience working in Customer Support is required.
- Excellent interpersonal and customer service skills in English and Arabic.
Perks
- Competitive salary package
- Performance based bonus
- Medical insurance coverage for employees and family members
- Smart working options
- Employee wellness initiatives
- Personalized career development
- Company lunch in the office
- Regular company events
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