Client Success Manager

About BigGeo

The Opportunity

Client Discovery and Relationships

• Identify, research, engage, and manage prospective data providers and data buyers.
• Lead discovery covering datasets, geographic coverage, licensing, pricing, technical formats, business objectives, use cases, and partnership opportunities.
• Build trusted relationships throughout the client lifecycle and re-engage dormant opportunities when appropriate.

Pipeline and Coordination

• Manage a portfolio of prospective and active clients at different stages.
• Track relationships from initial contact through agreements, sample acquisition, ingestion, review, pricing, commercialization, launch, adoption, and ongoing management.
• Coordinate meetings and technical, commercial, and executive discussions while tracking decisions and commitments.

Contracting and Commercialization

• Coordinate MNDAs, DEAs, MMPAs, PPAs, reseller agreements, and related commercial documentation.
• Manage legal questions, redlines, revisions, approvals, and signatures with internal and external stakeholders.
• Facilitate discussions about licensing, pricing, packaging, use cases, dataset variants, and routes to market.
• Support Marketplace readiness, listings, announcements, positioning, joint promotions, and relationship expansion.

Technical Onboarding and Support

• Coordinate samples and production datasets, including formats, schemas, geographic coverage, update frequency, delivery methods, and licensing restrictions.
• Coordinate secure data transfer and S3 delivery with clients and technical teams.
• Partner with ingestion, engineering, and product teams to validate, index, review, and prepare data for commercial use.
• Troubleshoot onboarding and adoption blockers and maintain client confidence.

Scalable Processes

• Translate external conversations into internal tasks, confirm ownership, and escalate material blockers and decisions.
• Maintain complete client records containing notes, decisions, next steps, owners, deadlines, risks, and relationship history.
• Create and improve SOPs, templates, documentation, and tracking systems across the client lifecycle.
• Design processes that make Client Success scalable and prevent opportunities or responsibilities from being missed.

What You Bring

• At least 5 years of experience in client success, partnerships, business development operations, implementation, project management, sales operations, or a related client-facing role.
• Strong organizational, written, and verbal communication skills with the ability to manage many stakeholders, dependencies, deadlines, and stages.
• Ability to build trust with clients and coordinate with technical, legal, commercial, and executive stakeholders.
• Practical understanding of B2B contracting, onboarding, implementation, commercialization, and customer lifecycle management.
• Comfort discussing data formats, schemas, APIs, cloud delivery, licensing, pricing, and technical workflows.
• Sound judgment, urgency, attention to detail, ownership, and a process-builder mindset.

Nice to Have

• Experience in SaaS, data, cloud, AI, or another technical environment.
• Experience with geospatial, location, mapping, mobility, demographic, property, environmental, or other large-scale datasets.
• Experience with data marketplaces, partner ecosystems, cloud infrastructure, AI products, or usage-based commercial models.
• Familiarity with CRM, project-management, documentation, and workflow-automation tools.

Work Environment

• This is an on-site role based at BigGeo's Calgary office.
• The company states that direct collaboration supports complex cross-functional work.