Client Success Manager

About BigGeo

The Opportunity

Client Discovery and Relationship Development

• Identify, research, engage, and manage prospective data providers and data buyers.
• Lead discovery on datasets, geographic coverage, licensing, pricing, technical formats, business objectives, use cases, and partnership opportunities.
• Build trusted relationships throughout the client lifecycle and re-engage dormant opportunities when appropriate.

Pipeline and Executive Coordination

• Manage a large portfolio of prospective and active clients across different stages.
• Track contacts through discovery, agreements, data acquisition, ingestion, review, pricing, commercialization, launch, adoption, and ongoing management.
• Maintain owners, deadlines, dependencies, decisions, and follow-up dates; coordinate meetings and ensure commitments are completed.

Contracting and Technical Onboarding

• Coordinate MNDAs, DEAs, MMPAs, PPAs, reseller agreements, and related commercial documentation.
• Manage legal and commercial questions, redlines, revisions, approvals, signatures, and contractual requirements.
• Coordinate data samples, production datasets, secure transfer, S3 delivery, validation, indexing, review, and commercial preparation.

Commercialization and Growth

• Prepare and coordinate BigGeo Data Review sessions, Marketplace readiness, launch, and go-to-market activities.
• Translate buyer requirements into data-sourcing opportunities and obtain coverage, samples, pricing, and licensing information.
• Coordinate dataset listings, announcements, positioning, joint promotions, and expansion into additional datasets, geographies, and use cases.

Cross-Functional Operations

• Bridge client relationships with executive, sales, legal, engineering, ingestion, product, and marketing teams.
• Maintain accurate records of meetings, decisions, next steps, owners, deadlines, risks, and relationship history.
• Create scalable SOPs, templates, documentation, and tracking systems that prevent work from falling through the cracks.

What You Bring

• 5+ years of experience in client success, partnerships, business development operations, implementation, project management, sales operations, or related client-facing work.
• Strong organization, communication, stakeholder coordination, judgment, urgency, attention to detail, and ownership.
• Practical understanding of B2B contracting, onboarding, implementation, commercialization, and customer lifecycle management.
• Comfort discussing data formats, schemas, APIs, cloud delivery, licensing, pricing, and technical workflows.

Nice to Have

• Experience with geospatial, location, mapping, mobility, demographic, property, environmental, or other large-scale datasets.
• Experience with data marketplaces, partner ecosystems, cloud infrastructure, AI products, or usage-based commercial models.
• Familiarity with CRM, project-management, documentation, and workflow-automation tools.

Work Environment

• This is an on-site role based at BigGeo's Calgary office.