Client Solutions Manager (Retail & Ecommerce) - Global Business Solutions - Arabic Speaking - Dubai
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Key skills for this role
About the Role
TikTok seeks an experienced Client Solutions Manager to manage and grow post-sale client relationships for retail and ecommerce advertisers in Dubai.
Key Skills for This Role
Responsibilities
- Manage and grow post sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product and R&D teams to ensure smooth campaign execution
- Work with internal teams to guide inventory allocation
- Monitor and analyze ad campaigns, proactively improve results
- Investigate and work with product & engineering teams to troubleshoot client issues
- Proficient in campaign management, setup and optimization
- Analyze campaign performance data to offer data driven business insights
- Share marketplace feedback and guide advertising strategy
- Support sales team on pre sale research and pitch
- Conduct regular business reviews and take a consultative approach to build productive relationships
Requirements
- At least 5 years of experience in account management/client services roles in digital marketing
- Experience managing performance advertisers with a deep understanding of their challenges
- Ability to analyze data and identify insights to assess campaign performance
- High oral fluency in Arabic and English
- Proactive attitude with excellent project management, organizational, and analytical skills
- Ability to travel domestically and internationally as needed
- Agency experience is a big plus
Full Job Posting
Role Overview
- The Client Solutions team mission is to establish and build scalable, healthy, long term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services.
- Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change.
- Success requires a focus on client service, ability to thrive in a dynamic work environment, and ability to provide custom solutions for advertisers.
Responsibilities
- Manage and grow post sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product and R&D teams to ensure smooth campaign execution
- Work with internal teams to guide inventory allocation
- Monitor and analyze ad campaigns, proactively improve results
- Investigate and work with product & engineering teams to troubleshoot client issues
- Proficient in campaign management, setup and optimization
- Analyze campaign performance data to offer data driven business insights
- Share marketplace feedback and guide advertising strategy
- Support sales team on pre sale research and pitch
- Conduct regular business reviews and take a consultative approach to build productive relationships
Minimum Qualifications
- At least 5 years of experience in account management/client services roles in digital marketing
- Experience managing performance advertisers with a deep understanding of their challenges
- Ability to analyze data and identify insights to assess campaign performance
- High oral fluency in Arabic and English is required
Preferred Qualifications
- Proactive attitude with excellent project management, organizational, and analytical skills
- Ability to travel domestically and internationally as needed
- Agency experience is a big plus
About TikTok
- TikTok is the leading destination for short form mobile video.
- Our mission is to inspire creativity and bring joy.
- Global headquarters in Los Angeles and Singapore, with offices worldwide.
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