Client Solutions Manager - Retail and Ecommerce - Türkiye & South Asia
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Key skills for this role
About the Role
TikTok seeks a Client Solutions Manager for Retail & Ecommerce to manage post-sale client relationships and drive campaign performance for key clients in the region. You will create and optimize ad strategies, analyze data, and collaborate with internal teams.
Key Skills for This Role
Responsibilities
- Manage and grow post sale client relationships with Retail & Ecommerce vertical advertisers.
- Support and work closely with Client Partners on pre sale research and pitch with a focus on product solutions and advertising strategy.
- Create and optimize client ad strategies using a wide range of TikTok for Business product solutions.
- Increase adoption and engagement of TikTok’s auction platform and auction based tools.
- Analyze campaign performance data to offer clients data driven business insights.
- Conduct regular and strategic business reviews and take a consultative, long term approach to build productive client relationships.
- Keep an accurate record of pending and active campaign plans and maintaining campaign schedules and availability of ad inventory.
- Act as product champion to drive revenue and adoption in key product and business growth areas.
- Work closely with product and engineering teams to troubleshoot client issues and provide market feedback.
- Work closely with creative teams to provide Retail & Ecommerce clients with creative solutions support.
- Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success.
- Build trusting relationships and robust communication with external client & agency teams.
Requirements
- Proven experience in performance based campaign management in in house marketing, digital agencies, platforms or media side.
- Deep understanding of user acquisition & performance marketing with a passion for social media, content platforms and Retail & Ecommerce industries.
- Proactive attitude and consultative sales skills with excellent project management, organizational, and analytical skills.
- Self starter, fast learner with a start up spirit.
- Practical and sophisticated hands on experience in optimization, tracking, attribution, measurement and using major app tracking tools like MMPs such as Adjust, Appsflyer, etc and web tracking tools such as Google Analytics, Omniture, etc.
- High oral and written fluency in Turkish and English, is required.
- Ability to travel domestically and internationally as needed.
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus.
- Sales oriented mindset with strong account management skills and experience.
- Good technical understanding of digital marketing technologies, integrations and infrastructure.
- Hands on experience with App, CPAS, Shopping Ads, and broader e commerce marketing.
- Proven ability to manage revenue bearing responsibilities, targets, and strategic program development.
Full Job Posting
Role Overview
- The Client Solutions Manager (CSM) Retail & Ecommerce is an expert in TikTok's performance & branding advertisement products for key clients in industries such as marketplaces, fashion, electronics, furniture, beauty, price comparison sites and quick commerce apps.
- The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion.
Responsibilities
- Manage and grow post sale client relationships with Retail & Ecommerce vertical advertisers.
- Support and work closely with the Client Partners on pre sale research and pitch with a greater focus on relevant product solutions and advertising strategy.
- Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions.
- Increase adoption and engagement of TikTok’s auction platform and auction based tools.
- Analyze campaign performance data to offer clients data driven business insights.
- Conduct regular and strategic business reviews and take a consultative, long term approach to build productive relationships with clients.
- Keep an accurate record of pending and active campaign plans and maintaining campaign schedules and availability of ad inventory.
- Act as product champion to drive revenue and adoption in key product and business growth areas.
- Work closely with product and engineering teams to help them troubleshoot client issues during a campaign.
- Work closely with creative teams to provide Retail & Ecommerce clients with creative solutions support.
- Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success.
- Build trusting relationships and robust communication with external client & agency teams.
Minimum Qualifications
- Proven experience in performance based campaign management in in house marketing, digital agencies, platforms or media side.
- Deep understanding of user acquisition & performance marketing with a passion for social media, content platforms and Retail & Ecommerce industries.
- Proactive attitude and consultative sales skills with excellent project management, organizational, and analytical skills.
- Self starter, fast learner with a start up spirit.
- Practical and sophisticated hands on experience in optimization, tracking, attribution, measurement and using major app tracking tools like MMPs such as Adjust, Appsflyer, etc and web tracking tools such as Google Analytics, Omniture, etc.
- High oral and written fluency in Turkish and English, is required.
- Ability to travel domestically and internationally as needed.
Preferred Qualifications
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus.
- Sales oriented mindset with strong account management skills and experience.
- Good technical understanding of digital marketing technologies, integrations and infrastructure.
- Hands on experience with App, CPAS, Shopping Ads, and broader e commerce marketing.
- Proven ability to manage revenue bearing responsibilities, targets, and strategic program development to drive education and product adoption.
About TikTok
- TikTok is the leading destination for short form mobile video.
- Our mission is to inspire creativity and bring joy.
- Global headquarters in Los Angeles and Singapore, with offices worldwide.
Why Join Us
- Inspiring creativity is at the core of TikTok's mission.
- We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
- We embrace challenges and foster an 'Always Day 1' mindset.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
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