Client Solutions Manager – Quick Service Restaurants - Global Business Solutions - Dubai
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Key skills for this role
About the Role
TikTok seeks a Client Solutions Manager to support the QSR vertical in Dubai. The role involves managing advertiser relationships, developing strategic media solutions, and driving campaign performance.
Key Skills for This Role
Responsibilities
- Manage and grow relationships with QSR advertisers, agencies, and key stakeholders
- Act as a strategic consultant to clients by understanding their business objectives and recommending effective TikTok advertising solutions
- Develop account strategies aligned with seasonal priorities, menu launches, promotional campaigns, and full funnel growth goals
- Drive campaign excellence through planning, execution support, performance analysis, and optimization recommendations
- Partner with Sales, Creative, Product, Measurement, and Operations teams to deliver best in class client service
- Provide data driven insights and post campaign recommendations to improve outcomes and deepen client investment
- Educate clients on platform best practices, audience strategy, creative effectiveness, and measurement solutions
- Identify opportunities to unlock incremental growth across branding and performance objectives
- Build and maintain strong knowledge of the QSR category, consumer behavior, market trends, and competitive dynamics
- Communicate effectively with both Arabic and English speaking stakeholders across the region
Requirements
- Bachelor's degree or equivalent practical experience
- 5+ years of experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles
- Fluent verbal and written communication skills in English and Arabic
- Experience managing client relationships and working with cross functional teams
- Strong analytical skills with ability to interpret campaign performance and provide actionable recommendations
- Proven ability to manage multiple priorities in a fast paced environment
- Excellent presentation, communication, and stakeholder management skills
Full Job Posting
Responsibilities
- We are seeking a Client Solutions Manager (CSM) to support the Quick Service Restaurants (QSR) vertical.
- This role will partner closely with sales, advertisers, and cross functional teams to deliver strategic media solutions that drive business growth on TikTok.
- The ideal candidate brings strong experience from either the QSR industry or media performance / digital advertising.
Key Responsibilities
- Manage and grow relationships with QSR advertisers, agencies, and key stakeholders.
- Act as a strategic consultant to clients by understanding their business objectives and recommending effective TikTok advertising solutions.
- Develop account strategies that align with seasonal priorities, menu launches, promotional campaigns, and full funnel growth goals.
- Drive campaign excellence through planning, execution support, performance analysis, and optimization recommendations.
- Partner with Sales, Creative, Product, Measurement, and Operations teams to deliver best in class client service.
- Provide data driven insights and post campaign recommendations to improve outcomes and deepen client investment.
- Educate clients on platform best practices, audience strategy, creative effectiveness, and measurement solutions.
- Identify opportunities to unlock incremental growth across branding and performance objectives.
- Build and maintain strong knowledge of the QSR category, consumer behavior, market trends, and competitive dynamics.
- Communicate effectively with both Arabic and English speaking stakeholders across the region.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 5+ years of experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles.
- Fluent verbal and written communication skills in English and Arabic.
- Experience managing client relationships and working with cross functional teams.
- Strong analytical skills with the ability to interpret campaign performance and provide actionable recommendations.
- Proven ability to manage multiple priorities in a fast paced environment.
- Excellent presentation, communication, and stakeholder management skills.
Preferred Qualifications
- Experience working with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise led businesses.
- Experience in media performance, performance marketing, or conversion driven digital advertising.
- Strong understanding of auction based media, campaign optimization, attribution, and measurement.
- Experience supporting enterprise or strategic accounts.
- Ability to connect marketing performance with business outcomes such as orders, traffic, app growth, or sales.
- Strong consultative approach with the ability to influence internal and external stakeholders.
About TikTok
- TikTok is the leading destination for short form mobile video.
- Our mission is to inspire creativity and bring joy.
- Global headquarters in Los Angeles and Singapore, with offices worldwide.
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