Client Solutions Manager – Quick Service Restaurants - Global Business Solutions - Dubai
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Key skills for this role
About the Role
TikTok is seeking a Client Solutions Manager to support the Quick Service Restaurants vertical in Dubai. The role involves managing advertiser relationships, developing strategic media solutions, and driving campaign excellence.
Key Skills for This Role
Responsibilities
- Manage and grow relationships with QSR advertisers, agencies, and key stakeholders
- Act as a strategic consultant to clients, recommending effective TikTok advertising solutions
- Develop account strategies aligned with seasonal priorities, menu launches, and promotional campaigns
- Drive campaign excellence through planning, execution support, performance analysis, and optimization
- Partner with Sales, Creative, Product, Measurement, and Operations teams
- Provide data driven insights and post campaign recommendations
- Educate clients on platform best practices, audience strategy, and measurement solutions
- Identify opportunities for incremental growth across branding and performance objectives
- Build and maintain knowledge of QSR category, consumer behavior, and market trends
- Communicate effectively with Arabic and English speaking stakeholders
Requirements
- Bachelor's degree or equivalent practical experience
- 5+ years of experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles
- Fluent verbal and written communication skills in English and Arabic
- Experience managing client relationships and working with cross functional teams
- Strong analytical skills with ability to interpret campaign performance
- Proven ability to manage multiple priorities in a fast paced environment
- Excellent presentation, communication, and stakeholder management skills
Full Job Posting
Job Overview
- We are seeking a Client Solutions Manager (CSM) to support the Quick Service Restaurants (QSR) vertical. This role will partner closely with sales, advertisers, and cross functional teams to deliver strategic media solutions that drive business growth on TikTok.
Key Responsibilities
- Manage and grow relationships with QSR advertisers, agencies, and key stakeholders
- Act as a strategic consultant to clients by understanding their business objectives and recommending effective TikTok advertising solutions
- Develop account strategies that align with seasonal priorities, menu launches, promotional campaigns, and full funnel growth goals
- Drive campaign excellence through planning, execution support, performance analysis, and optimization recommendations
- Partner with Sales, Creative, Product, Measurement, and Operations teams to deliver best in class client service
- Provide data driven insights and post campaign recommendations to improve outcomes and deepen client investment
- Educate clients on platform best practices, audience strategy, creative effectiveness, and measurement solutions
- Identify opportunities to unlock incremental growth across branding and performance objectives
- Build and maintain strong knowledge of the QSR category, consumer behavior, market trends, and competitive dynamics
- Communicate effectively with both Arabic and English speaking stakeholders across the region
Minimum Qualifications
- Bachelor’s degree or equivalent practical experience
- 5+ years of experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles
- Fluent verbal and written communication skills in English and Arabic
- Experience managing client relationships and working with cross functional teams
- Strong analytical skills with the ability to interpret campaign performance and provide actionable recommendations
- Proven ability to manage multiple priorities in a fast paced environment
- Excellent presentation, communication, and stakeholder management skills
Preferred Qualifications
- Experience working with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise led businesses
- Experience in media performance, performance marketing, or conversion driven digital advertising
- Strong understanding of auction based media, campaign optimization, attribution, and measurement
- Experience supporting enterprise or strategic accounts
- Ability to connect marketing performance with business outcomes such as orders, traffic, app growth, or sales
- Strong consultative approach with the ability to influence internal and external stakeholders
About TikTok
- TikTok is the leading destination for short form mobile video. Our mission is to inspire creativity and bring joy.
- TikTok's global headquarters are in Los Angeles and Singapore, with offices worldwide.
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