Client Solutions Manager, Amazon
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Key skills for this role
About the Role
TikTok seeks a Client Solutions Manager to partner with the Amazon team, driving revenue and advertiser satisfaction. The role involves managing complex campaigns, optimizing performance, and building client relationships.
Key Skills for This Role
Responsibilities
- Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with advertisers
- Spearhead development and implementation of plans, measurement solutions, and reporting across performance campaigns and custom programs/sponsorships
- Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform
- Recommend optimization strategies and monitor implementation to exceed KPIs
- Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth
- Build trusted relationships as an external product consultant educating partners on new TikTok features and best practices
Requirements
- Minimum 4+ years of experience in account management/media services roles in digital marketing or ad tech
- Excellent communication and collaboration skills across multiple businesses, cross functional teams, and geographies
- Strong project management skills with experience prioritizing and managing tasks within a fast paced environment
- Track record of supporting revenue goals
- Ability to analyze data and identify insights using datasets from Ads Manager platform and Brand Lift Studies
- Experience diagnosing and solving technical problems with product and engineering teams
Full Job Posting
About the Team and Role
- Our Global Agency & Accounts (GA&A) + Amazon team works with leading multinational partners to deliver innovative technology solutions.
- The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives.
Responsibilities
- Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers
- Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships
- Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform
- Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas
- Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations
- Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices
- Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels
Minimum Qualifications
- Minimum 4+ years of experience in account management/media services roles in digital marketing or ad tech
- Excellent communication and collaboration skills across multiple businesses, cross functional teams, and geographies
- Strong project management skills with experience prioritizing and managing tasks within a fast paced environment
- Track record of supporting revenue goals
- Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies
- Experience diagnosing and solving technical problems with product and engineering teams
Preferred Qualifications
- Experience in an auction environment is a plus
- Passion for data and technology leverage data to drive strategy and measure success
- Comfortable working in a startup culture demonstrates flexibility and is quick to adapt to changes
About TikTok
- TikTok is the leading destination for short form mobile video.
- Our mission is to inspire creativity and bring joy.
- Global headquarters in Los Angeles and Singapore, with offices worldwide.
Why Join Us
- Inspiring creativity is at the core of TikTok's mission.
- We strive to do great things with great people.
- We lead with curiosity, humility, and a desire to make impact.
- Diversity & Inclusion: TikTok is committed to creating an inclusive space.
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