Client Services Content Operations & Data Entry Officer

Role Overview :

Key Responsibilities

• Create and update events, products, categories, venues, schedules, pricing information, and related platform content.
• Enter Arabic and English content accurately into content management and operational systems.
• Review submitted content for completeness, consistency, spelling, formatting, and accuracy.
• Upload images, descriptions, terms, schedules, seating information, and other relevant assets.
• Ensure platform listings are published correctly and within agreed timelines.
• Maintain consistent naming conventions, content structures, and data standards.
• Conduct regular quality assurance checks across web and mobile platforms.
• Identify missing, incorrect, outdated, or duplicated information and coordinate corrections.
• Manage content update requests received from internal teams and project stakeholders.
• Maintain trackers for pending, completed, and published content.
• Support urgent updates during events, launches, schedule changes, or operational incidents.
• Escalate technical issues, publishing errors, and data inconsistencies to the appropriate teams.
• Coordinate with operations, marketing, customer support, technology, and commercial stakeholders.
• Maintain confidentiality when handling unpublished events, pricing, schedules, and operational information.

Requirements

• 2 or more years of experience in data entry, content operations, e-commerce operations, platform administration, or a similar role.
• Strong attention to detail and a high level of accuracy.
• Excellent Arabic and English typing and written-language skills.
• Comfortable working with content management systems, spreadsheets, dashboards, and digital tools.
• Good working knowledge of Microsoft Excel or Google Sheets.
• Ability to manage repetitive and high-volume tasks without compromising accuracy.
• Strong organizational and time-management skills.
• Ability to work under pressure and manage changing priorities.
• Experience in ticketing, events, e-commerce, sports, entertainment, or digital platforms is preferred.