Client Services and Collection Specialist
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Key skills for this role
About the Role
LINCOLN STAR REAL ESTATE DEVELOPMENT seeks a Client Services and Collection Specialist to manage post-sale customer service and collection management. The role requires 3+ years of experience in client services or collections within UAE real estate, strong communication skills, and familiarity with CRM systems.
Key Skills for This Role
Responsibilities
- Ensure seamless post sale customer service and efficient collection management from Sales Confirmation to completion of all purchase related obligations
- Follow up with clients regarding due payments, payment plans and account reconciliation
- Handle difficult conversations professionally with strong conflict resolution skills
Requirements
- Bachelor's degree in Business Administration, Finance or related field
- 3+ years of experience in client services, collections, or customer relations (preferably in real estate/developer sector in the UAE)
- Experience with off plan projects and post sales customer management
- Familiarity with SPA terms, payment schedules, Oqood registration, DLD procedures and handover processes
- Experience handling payment defaults, restructuring requests and settlement negotiations
- Knowledge of Odoo, Salesforce, Zoho CRM or similar systems
- Strong customer handling and conflict resolution skills
- Excellent verbal and written communication skills in English
- Good knowledge of Microsoft Office applications, particularly Excel and Word
- Strong organizational skills with ability to manage multiple customer accounts
- High attention to detail and accuracy
- Ability to work under pressure and achieve collection and customer service targets
Full Job Posting
Role Overview
- This role ensures seamless post sale customer service and efficient collection management, covering the full journey from Sales Confirmation to the completion of all purchase related obligations.
Key Responsibilities
- Minimum 1–2 years of experience in the UAE real estate industry preferably with a real estate developer.
- Previous experience in customer service, collections, receivables management or client relations.
- Experience in following up with clients regarding due payments, payment plans and account reconciliation.
- Strong customer handling and conflict resolution skills, with the ability to manage difficult conversations professionally.
- Excellent verbal and written communication skills in English.
- Additional languages (Arabic, Spanish, French, Russian, Hindi, Urdu, Chinese, etc.) will be considered an advantage.
- Good knowledge of Microsoft Office applications, particularly Excel and Word, as well as PDF editing tools and general business software.
- Experience working with CRM systems and customer databases.
- Strong organizational skills with the ability to manage multiple customer accounts and follow up schedules simultaneously.
- High attention to detail and accuracy in maintaining customer records and payment information.
- Ability to work under pressure and achieve collection and customer service targets.
- UAE driving license is preferred.
Requirements
- Bachelor’s degree in Business Administration, Finance or related field.
- 3+ years of experience in client services, collections, or customer relations (preferably in real estate/developer sector in the UAE).
- Experience with off plan projects and post sales customer management.
- Familiarity with SPA terms, payment schedules, Oqood registration, DLD procedures and handover processes.
- Experience handling payment defaults, restructuring requests and settlement negotiations.
- Knowledge of Odoo, Salesforce, Zoho CRM or similar systems.
Compensation
- Pay: From AED6,500.00 per month
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