Client Relationship Management - Specialist
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Key skills for this role
About the Role
Marsh UAE is seeking a Client Relationship Management Specialist to manage a client portfolio independently, deliver day-to-day administration, evaluate risks, and develop solutions.
Key Skills for This Role
Responsibilities
- Manage client portfolio independently with multiple industry focus
- Deliver day to day administration as per company standards including liaising with internal teams as required, mid term changes and contract reviews
- Perform critical client functions, including evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines
- Collaborate with other organizational practices to facilitate cross selling opportunities
- Understand and fulfill all compliance, professional and transparency standards
- Maintain a detailed understanding of changing market conditions, deep understanding of Insurers' service propositions and capabilities
- Undertake assigned tasks and projects as directed by senior leadership, meeting agreed upon timelines
- Address escalated issues and concerns in a timely and effective manner, help manage expectations, mitigate relationship risks and applies judgement as to when to escalate major issues to senior level colleagues ensuring compliance
Requirements
- University degree from a reputable university, preferably in Business Administration, Economics or Engineering
- CII or equivalent degrees in Insurance will be an advantage
- 7+ years’ experience in account management in insurance sector especially with large & complex client projects
- Prior UAE Experience
- Knowledge of P&C policy requirements
- Fluent in both written and spoken English, Arabic is a plus
- Ability to work effectively as a part of a team
- Advanced communication, presentation and training skills
- Energetic, self motivated and result oriented
- Proficiency with MS Office applications
Full Job Posting
Company
- Marsh
Description
- Marsh UAE is seeking candidates for “Client Relationship Management – Specialist” to join our RM / General Lines team based in the Dubai office!
What is in it for you?
- Great team environment with energetic and supportive colleagues
- Work life balance
- Professional environment where your career path is supported and really matters in our global organization.
We will count on you to:
- Manage client portfolio independently with multiple industry focus.
- Deliver day to day administration as per company standards including liaising with internal teams as required, mid term changes and contract reviews
- Perform critical client functions, including evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines, Collaborate with other organizational pra
- Understands and fulfill all compliance, professional and transparency standards
- Maintain a detailed understanding of changing market conditions, deep understanding of Insurers' service propositions and capabilities
- Undertake assigned tasks and projects as directed by senior leadership, meeting agreed upon timelines.
- Address escalated issues and concerns in a timely and effective manner, help manage expectations, mitigate relationship risks and applies judgement as to when to escalate major issues to senior level colleagues ensuring compliance.
What you need to have:
- University degree from a reputable university, preferably in Business Administration, Economics or Engineering, CII or equivalent degrees In Insurance will be an advantage
- 7+ years’ experience in account management in insurance sector especially with large & complex client projects
- Prior UAE Experience
- Knowledge of P&C policy requirements
- Fluent in both written and spoken English, Arabic is a plus
- Ability to work effectively as a part of a team
- Advanced communication, presentation and training skills
- Energetic, self motivated and result oriented
- Proficiency with MS Office applications
What makes you stand out
- Excellent organizational interpersonal skills – able to prioritize work and meet deadlines
- Clear and concise oral and written communication skills
- Comfortable and experience working with technology (solutions), AI tools
- Strong numerical skills
- Continuous improvement approach
- Think outside of the box and a can do attitude
About Marsh
- Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Diversity and Work Arrangement
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least thre
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