Client Relations Officer
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Key skills for this role
About the Role
IFZA is hiring a Client Relations Officer to manage trade license administration, respond to client inquiries, and ensure smooth processing in Dubai. The role requires full English proficiency, intermediate computer literacy, and excellent customer service skills.
Key Skills for This Role
Responsibilities
- Providing clients and professional partners with license related information in line with organizational time frames and guidelines
- Issuing quotes and providing license related documentation to clients and professional partners
- Monitoring and updating the CRM system regularly when managing a portfolio of work
- Accurately analyzing the content of all documentation such as passports, application forms and resolutions
- Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
- Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
- Fostering long lasting business relationships with clients and professional partners
- Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
- Operating closely with sales, finance, and renewals departments
- Performing other job related duties as assigned by Management
Requirements
- Full English proficiency is required
- Intermediate computer literacy is required e.g., MS Office
- Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face to face interactions
- Strong attention to details
- Customer Service and Client Relationship Management experience is advantageous
Full Job Posting
Role Overview
- The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run
Responsibilities
- Providing clients and professional partners with license related information in line with organizational time frames and guidelines
- Issuing quotes and providing license related documentation to clients and professional partners
- Monitoring and updating the CRM system regularly when managing a portfolio of work
- Accurately analyzing the content of all documentation such as passports, application forms and resolutions
- Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
- Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
- Fostering long lasting business relationships with clients and professional partners
- Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
- Operating closely with sales, finance, and renewals departments
- Performing other job related duties as assigned by Management
Requirements
- Full English proficiency is required
- Additional spoken languages are a plus
- Intermediate computer literacy is required e.g., MS Office
- Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face to face interactions
- Strong attention to details
- Customer Service and Client Relationship Management experience is advantageous
Benefits
- 24 working days as annual leave
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Bonus scheme (in relevant departments)
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