Client Experience Executive

Job Summary

Key Responsibilities

• Manage the collection process for outstanding accounts, ensuring timely payments from clients.
• Follow up with clients through calls, emails, and face-to-face meetings regarding overdue payments.
• Establish and maintain strong relationships with clients, addressing any issues or concerns related to payments professionally and courteously.
• Provide clients with clear information about their outstanding balances and payment options and clarifying DLD rules and regulations.
• Maintain accurate records of client interactions, payment statuses, and follow-up activities in the CRM system.
• Prepare and submit regular reports on collection activities, outstanding balances, and payment trends to management.
• Negotiate payment plans and settlements with clients while ensuring compliance with company policies.
• Work closely with clients to resolve any disputes or discrepancies related to payments.
• Collaborate with the sales and finance teams to ensure accurate billing and timely resolution of client issues.
• Assist in identifying potential risks in the collection process and propose solutions to mitigate them.
• Guide customers to complete unit/property documentation and registration.
• Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).
• Fully aware of the regulations and laws pertaining to Dubai RERA.
• Provide customers with a exceptional quality service experience.
• Retain customers and reflect professional image of the company.
• Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.
• Ability to organize and prioritize work assignments to meet deadlines.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Requirements

• Bachelor's degree in Finance, Accounting, or a related field is preferred.
• Minimum 2-3 years of experience in the field of Collection in Real Estate or Banking industry
• Knowledge of real estate payment systems, property sales, and legal procedures related to collections.
• French and Arabic speaking candidate only
• Strong organizational and time-management skills.
• Problem-solving abilities and conflict resolution skills.
• Ability to handle difficult situations with diplomacy and tact.

• English: (Speaking, Writing, Reading)