Client Experience Executive (Collections)
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Key skills for this role
Role Overview
Manage outstanding client payments while maintaining positive customer relationships.
Follow up on payment obligations and address client concerns related to collections.
Key Skills for This Role
Full Job Posting
Job Summary
Manage outstanding client payments while maintaining positive customer relationships.
Follow up on payment obligations and address client concerns related to collections.
Collections and Client Management
- Manage collection processes for outstanding accounts and ensure timely payments.
- Follow up with clients through calls, emails, and face-to-face meetings.
- Maintain strong client relationships and address payment concerns professionally.
- Provide clear information about balances, payment options, and DLD rules and regulations.
- Negotiate payment plans and settlements in compliance with company policies.
- Resolve disputes and discrepancies related to client payments.
Records and Coordination
- Maintain accurate CRM records of client interactions, payment statuses, and follow-up activities.
- Prepare regular reports on collection activities, outstanding balances, and payment trends.
- Collaborate with sales and finance teams to support accurate billing and timely issue resolution.
- Identify potential collection-process risks and propose mitigation solutions.
Requirements
- Have 2–3 years of collections experience in the real estate or banking industry.
- Have knowledge of real estate payment systems, property sales, and legal collection procedures.
- Speak French or Russian; the source specifies that candidates must speak one of these languages.
- A bachelor's degree in Finance, Accounting, or a related field is preferred.
- Demonstrate organization, time management, problem-solving, and conflict-resolution skills.
- Handle difficult situations with diplomacy and tact.
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