Claims Care Analyst (12 months contract)

Post-secondary education or equivalent work experience; a College diploma (DEC) in a relevant field is preferred;

Professional designations such as FLHC, FLMI, or ALHC are considered assets;

Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance;

Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset;

Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service;

Strong proficiency in English for communication with customers and colleagues;

Strong proficiency in French for communication with customers and/or colleagues in Quebec;

Ability to conduct sensitive phone interviews and convey decisions tactfully;

Proficiency in Microsoft Office suite (Word, Outlook) and case management software;

Ability to multitask and prioritize effectively while meeting diverse deadlines;

Professionalism under pressure, with the ability to manage stressful situations and deliver difficult news empathetically;

Positive attitude, strong team spirit, and adaptability to organizational changes.

Flexible work arrangements with monthly financial allocations to support your work-life balance;

Generous starting paid vacation time , plus additional vacation days for every year of service;

Paid volunteer day so you can dedicate time to a cause you are passionate about;

Paid personal and wellness days to support your total wellbeing;

Educational assistance of up to $3,500 a year (with approval from your manager);

Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;

Up to 14% of combined contributions to the RRSP matching program;

Family-friendly maternity/parental leave and,

Many more benefits, perks and programs.