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CID Data Entry Assistant|Front Office (VAJ)

Emaar
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Front office operationsHospitalityGuest experienceService recoveryCustomer serviceSupervision
Free

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Front office operationsHospitalityGuest experience
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Function Overview

The function is responsible for ensuring an exceptional guest experience in a highly empowered environment.

The role represents the brand throughout the guest journey and supports a flawless stay from check-in through check-out.

The role aims to make guests happy advocates of the Rooms and other facilities.

Qualifications

  • A genuine service personality with high emotional intelligence is required.
  • At least four years of hospitality industry experience is required.
  • At least two years of supervisory experience or similar experience in a five-star hospitality environment is required.
  • At least a high school diploma is required.
  • A college degree in hotel management or a related field is preferred.
  • One to three years of experience in a similar position in a five-star hospitality company is required.

Performance Expectations

  • Conduct all Front Office operational tasks in line with service standards and procedures.
  • Go the extra mile to support guest satisfaction.
  • Prevent complaints and ensure appropriate service recovery when needed.
  • Proactively communicate with fellow Ambassadors while prioritizing guest interests.

Competencies

  • Put Customer First.
  • Drive for Results.
  • Learning.
  • Resilience.
  • Adaptability.

Emaar Values

Emaar emphasizes customer focus, ownership, speed, talent, tenacity, and adaptability in its working culture.

The company describes customers as its top priority and promotes efficient, effective, and future-oriented service delivery.

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