CID Data Entry Agent
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Key skills for this role
Role Overview
The CID Data Entry Agent updates guest information in the CID system and supports related front office activities.
Key Skills for This Role
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Company Description
Accor describes a hospitality environment focused on responsible service, customer experiences, employee development, and opportunities across its hotel brands.
Role Overview
The CID Data Entry Agent updates guest information in the CID system and supports related front office activities.
Responsibilities
- Update guest check-in and check-out information in the CID system within two hours of arrival or departure.
- Update guest information simultaneously in the Novotel and Adagio online systems.
- Follow front office procedures linked to the CID system.
- Report system or guest-data issues promptly to the manager or supervisor.
- Maintain the CID log book each shift with status, counts, issues, and handover information.
- Ensure guest documentation is available and up to date.
- Build friendly, personalized relationships that encourage guest loyalty.
- Prioritize guest relations while completing administrative procedures.
- Anticipate and respond to guests' needs.
- Handle complaints efficiently and sensitively, passing information to the appropriate department or Guest Services team.
- Maintain knowledge of the hotel and local services.
- Attend required training and meetings and respond to departmental changes.
Qualifications
- Good interpersonal skills with a guest-oriented and service-minded approach.
- Team spirit and a service-focused personality.
- Good presentation and confident speaking skills.
- Prior experience working with CID or a related system.
- Fluency in English and Arabic.
Standards and Compliance
- Report punctually in the correct uniform and name tag.
- Maintain personal appearance and hygiene according to hotel and department standards.
- Follow employee, fire, hygiene, health, and safety policies and comply with local legislation.
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