Chief Specialist-Bus Stations
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Key skills for this role
About the Role
The Roads and Transport Authority seeks a Chief Specialist to drive integrated bus station performance by governing readiness, safety, reliability, and customer experience. The role involves strategic planning, operational oversight, and process improvement.
Key Skills for This Role
Responsibilities
- Advise on strategic planning for station performance enhancement and Excellence File preparation
- Review station operations and readiness against RTA policies, safety standards and strategic objectives
- Review contingency, crowd and crisis management plans for bus stations
- Review annual operational and improvement plans and related budgets
- Monitor management of bus stations, facilities, staff and customer information services through reports and visits
- Review arrival and departure performance, schedule adherence and trip deviations with Control Centers
- Assess fare inspection results and evasion patterns
- Examine Lost and Found statistics and processes via the E Transport system
- Inspect tenant compliance and commercial asset reports for shops and investment spaces
- Review infrastructure development proposals and progress for bus stations
- Assess preventive and corrective maintenance performance and facilities service reports
- Review implementation status of e ticketing and related smart solutions
Requirements
- Bachelor's Degree in Civil Engineering, Transportation Engineering, Business Administration or Operations Management
- Master's Degree in Transport Management or Business Administration preferred
- 11+ years of experience (with Bachelor's) or 9+ years (with Master's)
- UAE National Only
Full Job Posting
Job Purpose
- Drive integrated bus station performance by governing readiness, safety, reliability and customer experience across the network.
Roles & Accountabilities Strategy
- Advise on strategic planning for station performance enhancement and Excellence File preparation, integrating customer feedback, audits and benchmarking into initiatives and projects.
Roles & Accountabilities Operations
- Review station operations and readiness against RTA policies, safety standards and strategic objectives, recommending actions to strengthen compliance, security and service quality.
- Review contingency, crowd and crisis management plans for bus stations, identifying operational risks and recommending mitigation measures.
- Review annual operational and improvement plans and related budgets, providing input on preparation, follow up and KPI targets.
- Monitor management of bus stations, facilities, staff and customer information services through reports and visits.
- Review arrival and departure performance, schedule adherence and trip deviations with Control Centers.
- Assess fare inspection results and evasion patterns, recommending actions to enhance devices, procedures and staff deployment.
- Examine Lost and Found statistics and processes via the E Transport system.
- Inspect tenant compliance and commercial asset reports for shops and investment spaces.
- Review infrastructure development proposals and progress for bus stations.
- Assess preventive and corrective maintenance performance and facilities service reports.
- Review implementation status of e ticketing and related smart solutions.
- Examine training, qualification and performance data for station employees.
Product / Process Improvement
- Analyze KPIs, customer feedback and operational reports on station readiness, crowd control, safety and service quality.
- Review audit observations, incident investigations and recurring issues.
- Review station guideline manuals, operational procedures and service notices with the Section Manager.
Education
- Bachelor’s Degree in Civil Engineering, Transportation Engineering, Business Administration or Operations Management
- Master’s Degree in Transport Management or Business Administration
Experience
- 9+ years in case of Master's degree (11+ years in case of Bachelor’s degree)
Required Nationality
- UAE National Only.
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