Chief of Operations

A relevant tertiary qualification in Business, Operations, Health Administration, Commerce or a related discipline.

Significant PHI experience leading large-scale operations in a customer-facing, regulated environment.

Proven experience managing end-to-end service delivery across acquisition, servicing, claims and retention environments.

Deep expertise in operational performance management, productivity improvement and efficiency programs.

Experience operating under APRA prudential expectations, privacy obligations and audit frameworks.

Strong understanding of claims management, payment integrity and cost control frameworks.

Proven capability in risk management, operational controls, compliance and audit readiness.

Experience with provider ecosystems, contracting, healthcare delivery models, digital operations, automation or AI-enabled service environments would be advantageous.

Why Join Defence Health?

Make an impact: as a purpose-driven organisation, we partner with veteran support organisations to offer meaningful volunteering experiences and connect to our community

Free top-tier health insurance for you and your immediate family valued at approx. $10,000 per year

Competitive remuneration and health and wellbeing initiatives: Access to discounted gym memberships and an additional paid day of wellbeing leave each year.

Company funded parental leave: Fully funded paid parental leave for eligible employees with superannuation paid for the entire length of approved parental leave.

Prime location: Our office is conveniently located on St Kilda Road with great access to public transport and local amenities.

If this sounds like you - this is a fantastic opportunity to join a company that offers a high engagement, vibrant and inclusive culture where you can thrive. Apply now for the next rewarding step in your career.