Chief Analyst - IT Governance & Quality Assurance
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Key skills for this role
About the Role
RTA seeks a Chief Analyst to drive enterprise-wide technology-quality governance, crafting standards, leading audit programs, and steering maturity improvements. The role safeguards regulatory compliance and elevates digital-service excellence across RTA’s applications and channels.
Key Skills for This Role
Responsibilities
- Establish technology quality policies, frameworks and KPIs, aligning digital systems with RTA governance, risk, and compliance mandates
- Prioritize corrective action roadmaps and budget needs based on governance maturity assessments and stakeholder objectives
- Schedule and run internal and external quality audits, retaining evidence and briefing leadership through formal management review meetings
- Monitor Application Governance Framework adherence from development to retirement, issuing periodic compliance reports and follow up actions
- Maintain quality information systems, dashboards, and statutory reports to ensure timely, accurate KPI visibility
- Provide expert consultation to sectors, vendors, and audit teams, classifying issues and coordinating rapid resolution within agreed SLAs
- Analyze audit trends and non conformities, recommending process redesigns and tool enhancements that boost system efficiency and user satisfaction
- Deliver training and workshops that expand internal auditor capability and embed a culture of continuous improvement
Requirements
- Bachelor’s or Master’s degree in Industrial Engineering, Transport Planning, or Data Analytics
- 3+ years in case of Master's degree; 5+ years in case of Bachelor's degree in related area
Full Job Posting
Job Purpose
- Drive enterprise wide technology quality governance by crafting rigorous standards, leading comprehensive audit programs and steering maturity improvements.
- Safeguard regulatory compliance and elevate digital service excellence across RTA’s applications and channels.
Strategy
- Establish technology quality policies, frameworks and KPIs, aligning digital systems with RTA governance, risk, and compliance mandates.
- Prioritize corrective action roadmaps and budget needs based on governance maturity assessments and stakeholder objectives.
Operations
- Schedule and run internal and external quality audits, retaining evidence and briefing leadership through formal management review meetings.
- Monitor Application Governance Framework adherence from development to retirement, issuing periodic compliance reports and follow up actions.
- Maintain quality information systems, dashboards, and statutory reports to ensure timely, accurate KPI visibility.
- Provide expert consultation to sectors, vendors, and audit teams, classifying issues and coordinating rapid resolution within agreed SLAs.
Process Improvement
- Analyze audit trends and non conformities, recommending process redesigns and tool enhancements that boost system efficiency and user satisfaction.
- Deliver training and workshops that expand internal auditor capability and embed a culture of continuous improvement.
Qualifications
- Bachelor’s or Master’s degree in Industrial Engineering, Transport Planning, or Data Analytics
- 3+ years in case of Master's degree; 5+ years in case of Bachelor's degree in related area
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