Catering and Conference Services Manager Corporate
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Key skills for this role
About the Role
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife.
Key Skills for This Role
Responsibilities
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
- Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
- Responsible for administration of all support services including responding to emails and correspondence, input and maintenance of databases
- Maintain a high profile within trade and professional associates dealing with their market area/segment(s)
- Interact with individuals outside the hotel within their sales area including clients, local hotel associations and other members of the local community
- Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
- Implement all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
- Quote and negotiate prices with customer representatives, confirm reservations by letter and draw up contracts; sign for the hotel and obtain customer signature to close the transaction
- Manage contracted accounts and set production targets on a quarterly basis
- Achieve established room night and revenue goals as outlined in the incentive and annual business plan
- Attend major travel functions (trade shows, associations) when appropriate
- Plan sales trips under the direct approval of the EAM Sales and Marketing
Requirements
- Experience in sales solicitation and account management for meetings, events, and conferences
- Ability to meet or exceed personal sales solicitation call goals (minimum 5 daily appointments)
- Strong communication and negotiation skills
- Ability to maintain a high profile within trade and professional associations
- Experience in preparing and executing sales action plans
- Ability to quote and negotiate prices and draw up contracts
- Knowledge of market trends and competition
- Ability to train and develop sales executives and coordinators
Full Job Posting
Company Description
- From high octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat.
- With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
- Under the general guidelines of the Director of CCS or any other authorized by the management, the CCS Manager solicits transient and group business that enables Mondrian Doha to meet and/or exceed set revenue goals in rooms, events, meetings, conferences and food and beverage.
- The Conference and Catering Services department is responsible for selling the hotel meeting rooms and Banquets and providing a relationship oriented atmosphere for the client.
- The CCS Manager will have a defined sales territory, market segment(s), account list and/or may partner in a job sharing setting.
- Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries.
- Based on assigned territory and market segment, it's expected that a significant portion of time be devoted to new business development.
How your day looks like
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
- Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts.
- Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases.
- Maintains a high profile within trade and professional associates dealing with their market area/segment(s).
- Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community.
- Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans.
- Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan.
- Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction.
- Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis.
- Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan.
- When appropriate, and with agreement with the EAM Sales and Marketing, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility.
- Plans sales trips, under the direct approval of the EAM Sales and Marketing, to major marketing areas, calling on accounts within their specific marketing area.
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