Catering and Conference Services Executive
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Key skills for this role
About the Role
ENNISMORE seeks a Catering and Conference Services Executive to handle catering, social, and wedding inquiries, convert them into confirmed business, and coordinate events. The role requires upselling, negotiation, and relationship-building skills.
Key Skills for This Role
Responsibilities
- Handle incoming catering, social, and wedding inquiries and convert them into confirmed business.
- Proactively upsell menus, venues, AV, decor, and added services to maximize event revenue.
- Identify and develop new business opportunities within Arabic speaking markets.
- Negotiate contracts, pricing, and terms in line with hotel strategy.
- Conduct site inspections and create proposals and contracts.
- Coordinate and manage social events and weddings from contract to execution.
- Ensure all event details are entered and maintained in Delphi / Amadeus.
Requirements
- Experience in catering and conference services
- Strong sales and negotiation skills
- Proficiency in Delphi or Amadeus systems
- Ability to build relationships with wedding planners and clients
Full Job Posting
Duties & Functions
- Handle incoming catering, social, and wedding inquiries and convert them into confirmed business.
- Proactively upsell menus, venues, AV, decor, and added services to maximize total event revenue.
- Identify and develop new business opportunities within Arabic speaking markets and social segments.
- Build strong relationships with wedding planners, social event planners, and key clients.
- Negotiate contracts, pricing, and terms in line with hotel strategy and approvals.
- Achieve individual and team revenue targets.
- Conduct professional site inspections to convert business.
- Create proposals and contracts in line with hotel standards.
- Ensure all event payments, deposits, and guarantees are received as per finance policy.
- Coordinate and manage social events and weddings, ensuring all client requirements are delivered with precision.
- Support corporate events when assigned by management.
- Act as main point of contact for clients from contract to event day.
Additional Duties
- Coordinate menu tastings and support menu planning with clients and culinary team.
- Assist clients in coordinating external vendors (florists, furniture, linen, entertainment, etc.).
- Prepare floor plans, seating plans, and event coordination materials.
- Conduct site inspections and planning meetings leading up to events.
- Meet and greet clients on event day and oversee smooth execution.
- Conduct proper event handovers to Banquet Operations.
- Proactively solve problems onsite to protect guest experience and revenue.
- Gather client feedback and share insights with CCS leadership.
- Attend BEO meetings and ensure operational alignment across departments.
- Ensure event details are accurately entered and maintained in Delphi / Amadeus.
- Prepare and distribute Daily Event Reports.
- Ensure BEOs, floor plans, and operational notes are complete and issued on time.
Administrative & Compliance
- Ensure smooth internal communication between all departments involved in event delivery.
- File contracts, maintain organized digital and physical files, and ensure timely collection of signatures.
- Maintain accurate client and event records in all systems.
- Manage correspondence and CCS related inquiries professionally.
- Compile event data for internal analysis and reporting.
- Process business related forms including refunds, complimentary forms, entertainment vouchers, and expense reports.
- Ensure full compliance with hotel systems, policies, and procedures.
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