Care Trainer
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Key skills for this role
About the Role
The role involves coaching, training delivery, and managing skincare and haircare education initiatives while collaborating with retail management and supporting team development.
Key Skills for This Role
Responsibilities
- Visit Sephora stores on a weekly basis to support with follow up, coaching and assessment
- Develop Skincare and Haircare knowledge and skills of the store team through feedback and coaching
- Partner with Retail & Store Managers to share and align feedback, development plan and follow up actions
- Lead talent development following internal process for own region and oversee for other region
- Manage the overall KSA Skincare and Haircare training plan, calendar and budget
- Lead implementation and execution of all Skincare and Haircare initiatives at country level
- Deliver Sephora University Skincare and Haircare training modules (in class and digital) in own region
- Ensure the KSA Care Education Expert is equipped to deliver training modules in own region
- Lead development of the KSA Skincare Community
- Organize yearly Skincare and Haircare Education events
- Support in delivering content of multi brand trainings
- Manage admin tasks related to Skincare and Haircare brand trainings
Requirements
- Experience in skincare and haircare training and development
- Strong coaching and assessment skills
- Ability to travel within own region, KSA and Middle East countries
Full Job Posting
Position Purpose
- Sephora Middle East is recruiting a KSA Care Trainer to support Skincare and Haircare learning and development of the KSA store team through the implementation of regional training initiatives, training delivery, in store coaching and assessment.
- The KSA Care Trainer is based in one of the two main KSA regions and is responsible for all initiatives within own region.
- The role includes management of the KSA Care Education Expert, based in the other region of KSA.
Coaching & Support at store level
- Visit Sephora stores on a weekly basis to support with follow up, coaching and assessment.
- Develop Skincare and Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches.
- Partner with Retail & Store Managers to share and align feedback, development plan and follow up actions through meetings and reports.
- Lead talent development, following the internal process, for own region and oversee for other region, by ensuring the KSA Care Education Expert is following the process.
Skincare and Haircare Education
- Manage the overall KSA Skincare and Haircare training plan, calendar and budget to be managed for own region and worked collaboratively with the KSA Care Education Expert for the other region.
- Lead the implementation and execution of all Skincare and Haircare initiatives at country level including alignment on KSA specific needs, communication to stakeholders, follow up and gathering feedback.
- Deliver our Sephora University Skincare and Haircare training modules (in class and digital) in own region.
- In charge of ensuring the KSA Care Education Expert is equipped to deliver training modules in own region (from TTT, delivery s observations and feedback).
- Lead the development of the KSA Skincare Community (including monthly engagement, organization of Experts events, feedback on performance, etc....).
- Accountable to increase Skincare and Haircare expertise in KSA by teaching about conversation, category knowledge, trends, use of devices, selling techniques, cross category and product knowledge.
- Track development, progress and learning of the store team.
- Follow up and support engagement of the store team with our digital Sephora Learning App.
Skincare and Haircare Brand Training in KSA
- Organize yearly Skincare and Haircare Education events (Community, Brand Conventions).
- Support in delivering content of multi brand trainings organized internally.
- Support Skincare and Haircare brands digital training.
- Support organization and monitoring of skincare and Haircare Masterclass training with involved brands.
- Manage admin tasks related to Skincare and Haircare brand trainings (digital trainings, attendee lists, testers requests).
Collaboration & Communication with business partners
- Store & Retail Management share feedback, align on business, priorities & support needed at store level.
- OGCC SU team collaboration, exchange of best practices and learning from each other.
- HR support in providing feedback on the store Skincare team and for HR organized events.
- Skincare and Haircare Offer team tight collaboration at all times to align on priorities & needs.
- Marketing/PR participate in events, acting as a true Sephora Ambassador.
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