Captain Waiter/Waitress
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Key skills for this role
About the Role
Accor is seeking a Captain Waiter/Waitress to ensure guest satisfaction through prompt service and team leadership. Responsibilities include managing floor operations, handling guest complaints, and overseeing inventory.
Key Skills for This Role
Responsibilities
- Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership
- Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual
- Assign responsibilities to team members and monitor their performance
- Handle all guest complaints, requests, and enquiries regarding food, beverage, and service
- Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies
- Ensure strict adherence to cashiering procedures and financial controls
Requirements
- 3 4 years' experience in 4 5 star hotel
- High School/Diploma or Degree in vocational hospitality
Full Job Posting
Job Description
- Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions.
- Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels.
- Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards.
- Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to.
- Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion.
- Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures.
- Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities.
- Ensure strict adherence to cashiering procedures and financial controls.
- Maintain effective working relationships with all departments and contribute to departmental communications meetings.
- Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity.
Qualifications
- Has 3 4 years' experience in 4 5 star Hotel.
- High School/Diploma or Degree in vocational hospitality.
What Is In It For You
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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