Captain Waiter/Waitress
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Key skills for this role
About the Role
Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions Manage floor operation.
Key Skills for This Role
Responsibilities
- Promote guest satisfaction through prompt, courteous service and strong team leadership
- Manage floor operations efficiently, ensuring alignment with operating standards
- Assign responsibilities to team members and monitor performance
- Maintain outlet cleanliness and organization, liaising with Housekeeping and Stewarding
- Handle guest complaints, requests, and enquiries professionally
- Oversee inventory management and control requisitioning and storage procedures
- Liaise with Kitchen and Beverage departments on operations and quality standards
- Ensure adherence to cashiering procedures and financial controls
Requirements
- Experience in a similar role in hospitality
- Strong leadership and team management skills
- Excellent guest service and communication skills
- Knowledge of cashiering procedures and financial controls
Full Job Posting
Role Overview
- Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions
Key Responsibilities
- Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels
- Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards
- Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to
- Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion
- Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures
- Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities
- Ensure strict adherence to cashiering procedures and financial controls
- Maintain effective working relationships with all departments and contribute to departmental communications meetings
- Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity
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