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Captain Waiter

Rixos Hotels Gulf
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Restaurant service managementGuest service and satisfactionFront-of-house team leadershipTable and seating managementOrder accuracy and service coordinationGuest complaint resolution
Free

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Key skills for this role

Restaurant service managementGuest service and satisfactionFront-of-house team leadership
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Role overview

Captain Waiter role supporting operations at Rixos Marina Abu Dhabi.

The position leads front-of-house service, coordinates with the kitchen, and supports memorable guest dining experiences.

Responsibilities

  • Greet guests, manage seating, and coordinate table assignments.
  • Oversee service accuracy, timing, presentation, and guest satisfaction.
  • Resolve complaints and coordinate communication between front-of-house and kitchen teams.
  • Train staff on service protocols, menu knowledge, and customer interactions.
  • Monitor health, safety, and sanitation compliance.
  • Manage reservations and special requests.
  • Perform opening and closing duties, including station setup and inventory checks.
  • Provide team feedback and contribute to staff development.

Required qualifications

  • At least three years of progressive restaurant service management experience.
  • Leadership and team management skills with the ability to motivate and develop staff.
  • Exceptional customer service, communication, problem-solving, and time management skills.
  • Knowledge of food safety, health codes, and sanitation regulations.
  • Ability to work evenings, weekends, holidays, and other flexible hours as required.

Preferred qualifications

  • Multilingual abilities are preferred.
  • Experience training and mentoring hospitality staff is preferred.
  • Familiarity with wine service and beverage knowledge is advantageous.
  • Strong professional demeanor, organization, and attention to detail are expected.

Benefits

  • Competitive salary is offered, but no salary cadence is specified.
  • Duty meals, vacation tickets or related hotel benefits, and medical insurance are provided.

Workplace

  • The role is full-time and requires service operations at Rixos Marina Abu Dhabi.

Company and hotel

Ennismore describes a hospitality environment focused on growth, learning, and career opportunities.

Rixos Marina Abu Dhabi is described as a luxury hotel offering Turkish hospitality and high service standards.

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