Call Center Representative
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Key skills for this role
About the Role
Maharah Human Resources Company is hiring a Call Center Representative to handle inbound and outbound calls, resolve customer issues, and ensure a positive experience. The role requires a high school diploma or equivalent and strong communication skills.
Key Skills for This Role
Responsibilities
- Answer incoming calls and respond to customer questions and requests promptly and professionally
- Provide accurate information regarding products, services, and policies
- Assist customers in resolving issues or direct them to the appropriate department
- Document customer interactions and maintain updated records using the CRM system
- Follow up with customers to ensure issues are resolved and ensure customer satisfaction
- Meet performance targets and service level agreements
Requirements
- High school diploma or equivalent qualification
- Excellent communication and listening skills
- Basic computer skills and familiarity with CRM software
- Previous experience in call center or customer service roles preferred
Full Job Posting
Job Summary
- Maharah Human Resources Company is seeking a dedicated Call Center Representative to provide outstanding customer support via inbound and outbound calls.
- The ideal candidate will handle customer inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities
- Answer incoming calls and respond to customer questions and requests promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Assist customers in resolving issues or direct them to the appropriate department.
- Document customer interactions and maintain updated records using the CRM system.
- Follow up with customers to ensure their issues are resolved and ensure customer satisfaction.
- Meet performance targets and service level agreements.
Qualifications
- High school, diploma or equivalent qualification.
- Previous experience in call center or customer service roles preferred.
- Excellent communication and listening skills.
- Ability to remain calm and professional in challenging situations.
- Basic computer skills and familiarity with CRM software.
- Strong problem solving skills and attention to detail.
- Ability to work effectively in a team environment.
Benefits
- Stimulating work environment
- Competitive salary + incentives
- Career development opportunities
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