Call Center Representative
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Key skills for this role
About the Role
Suite Life Residential Property Care Services is seeking a Call Center Representative to handle inbound and outbound calls, resolve customer inquiries, and maintain high service quality.
Key Skills for This Role
Responsibilities
- Answer inbound calls and respond to customer inquiries professionally
- Make outbound calls for follow ups, customer support, and service coordination
- Provide accurate information regarding company services, policies, and procedures
- Handle customer complaints and resolve issues efficiently or escalate when necessary
- Record customer interactions, inquiries, and feedback in the system
- Coordinate with different departments to ensure customer concerns are addressed
- Maintain high levels of customer satisfaction and service quality
- Follow communication scripts, company guidelines, and operational procedures
- Assist customers with requests, appointments, and service related concerns
- Monitor and update customer records and account information
- Meet daily and monthly performance targets and KPIs
- Ensure confidentiality of customer information and company data
Requirements
- Bachelor's Degree in Business Administration, Communication, or related field
- Minimum 1 2 years of experience in customer service or call center operations
- Excellent verbal and written communication skills
- Strong customer service and problem solving abilities
- Proficient in Microsoft Office and CRM systems
- Ability to work under pressure and in shifting schedules
- UAE experience is an advantage
Full Job Posting
Job Overview
- The Call Center Representative is responsible for handling inbound and outbound calls, responding to customer inquiries, resolving complaints, and providing accurate information regarding company services.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional manner.
- Make outbound calls for follow ups, customer support, and service coordination.
- Provide accurate information regarding company services, policies, and procedures.
- Handle customer complaints and resolve issues efficiently or escalate when necessary.
- Record customer interactions, inquiries, and feedback in the system.
- Coordinate with different departments to ensure customer concerns are addressed properly.
- Maintain high levels of customer satisfaction and service quality.
- Follow communication scripts, company guidelines, and operational procedures.
- Assist customers with requests, appointments, and service related concerns.
- Monitor and update customer records and account information.
- Meet daily and monthly performance targets and KPIs.
- Ensure confidentiality of customer information and company data.
Requirements and Qualifications
- Bachelor’s Degree in Business Administration, Communication, or related field.
- Minimum 1–2 years of experience in customer service, call center operations, or related field.
- Excellent verbal and written communication skills.
- Strong customer service and problem solving abilities.
- Ability to handle difficult customers professionally.
- Proficient in Microsoft Office applications and CRM systems.
- Good organizational and multitasking skills.
- Ability to work under pressure and in shifting schedules.
- UAE experience is an advantage.
Pay and Job Type
- Job Type: Full time
- Pay: Up to AED3,500.00 per month
Application Questions
- Can Join Immediately
- Experience: Call Center: 1 year (Required)
Work Location
- In person
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