Call Center Agent - Corporate
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Key skills for this role
Role Overview
Serve as the company's first point of contact and establish a positive first impression.
The role requires commitment, responsibility, creativity, strong interpersonal skills, and the ability to work under pressure.
Key Skills for This Role
Full Job Posting
Role overview
Serve as the company's first point of contact and establish a positive first impression.
The role requires commitment, responsibility, creativity, strong interpersonal skills, and the ability to work under pressure.
Compensation
- Maximum salary is AED 6,500 depending on skills and experience.
Job location
- The job location is Dubai, UAE.
Work schedule
- Work five days per week from Monday to Friday.
- The shift is nine hours per day, and flexibility is expected.
Requirements
- At least two years of experience as a call center agent or in a similar role in the UAE.
- Full English proficiency is required; additional spoken languages are advantageous.
- Excellent verbal and written communication, interpersonal skills, and telephone etiquette.
- Customer-focused approach and adaptability to different personality types.
- Ability to multitask, set priorities, and manage time effectively.
- Excellent active listening and problem-solving skills.
- Intermediate computer literacy, including MS Office.
- Hospitality background is preferred.
Availability
- Candidates who can join immediately will be prioritized.
Responsibilities
- Act as the first point of contact for the company.
- Create a positive first impression through committed, responsible, and professional interactions.
- Respond to customers using strong verbal and written communication and telephone etiquette.
- Adapt communication to different personality types and customer needs.
- Manage multiple tasks, priorities, and time effectively during the workday.
- Use active listening and problem-solving to address customer needs.
- Work five days per week on a Monday-to-Friday shift of nine hours per day, with flexibility expected.
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